Official 360 Repair {Help} Thread (ALL TOPICS INVOLVING HW FAILURE IN HERE PLEASE)

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Props Slaps
 10 years ago '04        #501
marcy|M 
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$12,958 | Props total: 0 0
yep...just got my elite earlier like 2-3 hours ago...only thing that's gay is that i had to recover my profile and download everything all over again...

EAST SIDE!!!!
 10 years ago '04        #502
Drug Free|M 11 heat pts11
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$49,376 | Props total: 1689 1689
gimme ur elite now.
 10 years ago '07        #503
Just1Spark 
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$2,234 | Props total: 75 75
 free meech said:
I just got my sh*t back...it looks fu*kin OLD its older then the one I sent in...wtf microsuck?`
 10 years ago '07        #504
iswerve 143 heat pts143
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$5,254 | Props total: 8955 8955
Greg writes in to tell us that on January 2nd, his Xbox 360 unit broke down for the fifth time—it lasted eleven days this time, setting a new record for Shortest Period of Functionality. In the past year, it's been out of commission for over 12 weeks total. He's now asking for a new or refurbished unit, or else a refund, but Microsoft is determined to keep him in an extended warranty repair cycle indefinitely and won't negotiate. Surely by this point it's just cheaper to replace the defective unit, isn't it?
My family cannot play video games. My family cannot watch movies. My family cannot get anybody from Microsoft to help us. I bought the extended warranty for the system, bought the HDDVD add on, bought dozens of games and dozens of movies, bought a bunch of arcade games and videos from Live, but apparently our brand loyalty and investment in [Microsoft] products doesn't mean what it used to.
Here's a timeline of Greg's Xbox 360 adventure from the past year:
1. He bought an Xbox 360 and an extended warranty in early 2007.
2. It was defective, so he called 800-4-MY-XBOX and arranged to have it repaired.
3. Three weeks later the console was returned in working order.
4. It broke down again.
5. Repeat steps 2 & 3.
6. He bought the HD DVD player add-on and began buying HD DVD movies.
7. It broke down a third time.
8. Repeat steps 2 & 3.
9. On November 28th 2007 it broke down a fourth time.
10. "Paul" at Microsoft says, "that since this is my fourth broken xbox that a supervisor needs to talk to me so that I can get a new console instead of another refurbished one. Paul promised a callback between 5-8pm on the 29th. He recorded my new phone number and address."
11. Nobody calls.
12. Greg calls Microsoft and talks to a woman who says Paul must have been from a different country, "perhaps Canada she thought," and they do things differently there. She says her supervisor says no deal on the new Xbox. Greg discovers that his account has no record of his conversation with Paul or his new contact info. She says someone will call him back.
13. Nobody calls him back.
14. Greg calls again and speaks to "Kim," who says a supervisor tried to call but Greg's phone number was disconnected. There's no record of his call from the day before or his new contact info.
15. "Eventually" someone named "Jessica" contacts him and arranges for the fourth repair. He receives his Xbox 360 in working order "a few days before Christmas."
16. On January 2nd, it breaks down for the fifth time.

Now Chris at Microsoft has told Greg that "it's impossible" to get a new Xbox 360 console. Maybe what he really means is that it's impossible for Greg to get a working one.

Update: Our esteemed TV-friendly editor Ben suggests you may have a case for demanding a replacement or refund under the federal lemon law, the Magnuson-Moss Warranty Act (see more information on it here). You should check the fine print of your extended warranty and then see whether or not you can move forward on getting a new unit without Microsoft's permission.


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Last edited by iswerve; 01-23-2008 at 07:41 PM..
 01-23-2008, 07:41 PM         #505
luda06  OP
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Shoulda bought a PS3.
 01-23-2008, 07:46 PM         #506
2D....  OP
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 luda06 said:
Shoulda bought a PS3.
^^^^^^^^^^^^^^^^^^^^



no problems with mine since launch
 01-23-2008, 07:50 PM         #507
Matt_Jones  OP
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 2D.... said:
^^^^^^^^^^^^^^^^^^^^



no problems with mine since launch
 01-23-2008, 07:50 PM         #508
Thug-Life  OP
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thatz microsoft 4 ya
 10 years ago '05        #509
pele20 4 heat pts
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Non-news...
 01-23-2008, 08:06 PM         #510
MacDreezyy  OP
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ya i am on my third one.....these mother fucers break all the time
 10 years ago '05        #511
QualityRecords 9 heat pts
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$15,901 | Props total: 3084 3084
Should have bought the warranty at a store and not through Microsoft. Best Buy would've just replaced it with a new one.
 10 years ago '05        #512
JimDinO77 16 heat pts16
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once my sh*t breaks i don't know what the fukk to do....xbox has some great games but this is fukkin rediculous
 10 years ago '04        #513
eihwhuesoo 
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Best Buy woulda replaced it with a new one but u also have to buy a new warranty every time it breaks so they told me. So That would be rather expensive in my opinion.
 10 years ago '05        #514
PhI|0z0pH3r 72 heat pts72
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 luda06 said:
Shoulda bought a PS3.
Do you have to spew your whack a.ss fanboyism everywhere. I got a 360 that gets about 6-7 hours straight everyday and is fine. But i mean i guess thats much better then my PS3 thats only 2 weeks ago with 4 games and gets about 3-4 hours every other day.
 01-23-2008, 08:22 PM         #515
MacDreezyy  OP
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well the warranty expired....so i was sh*t outta luck
 10 years ago '04        #516
Hanif 
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$526 | Props total: 0 0
I got a PS3, always on downloading blu ray trailers and demos never had a problem and its quiet unlike the 360...get a ps3...its amazing
 01-23-2008, 08:43 PM         #517
luda06  OP
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 PhI|0z0pH3r said:
Do you have to spew your whack a.ss fanboyism everywhere. I got a 360 that gets about 6-7 hours straight everyday and is fine. But i mean i guess thats much better then my PS3 thats only 2 weeks ago with 4 games and gets about 3-4 hours every other day.
Why you gettin mad? I'm just speaking the truth.

If he wanted to watch HD movies and play games, shoulda got a PS3.

The Xbox 360 is only good for a halo fix, thats if the xbox works.
 10 years ago '04        #518
LEAGECY 
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 2D.... said:
^^^^^^^^^^^^^^^^^^^^



no problems with mine since launch


^^ fa real had mine for 2 years always play it everyone i know had theres crash ha guess im just lucky
 01-23-2008, 08:49 PM         #519
PR0TENTIAL  OP
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 luda06 said:
Why you gettin mad? I'm just speaking the truth.

If he wanted to watch HD movies and play games, shoulda got a PS3.

The Xbox 360 is only good for a halo fix, thats if the xbox works.
Thats a retarded thing to say. I'll leave it at that.
 01-23-2008, 08:53 PM         #520
luda06  OP
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 kegar89 said:
Thats a retarded thing to say. I'll leave it at that.
The 360 fan says.
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