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 11 years ago '07        #1301
g-zus 
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Is there ANY way that i can cancel my phone before the contract expires without paying a fee?

 10-27-2007, 01:47 PM         #1302
deanwoof 
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death certificate.

 11 years ago '04        #1303
d_townplayboy 
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two quick questions.

1. my contract is up on one of my lines. now if i cut that line can a get a sero account if i open a new line.

2. if i just cancel everything how long do i have to wait to be considered a new customer, to be able to get sero.

 11-03-2007, 01:52 PM         #1304
deanwoof 
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1. yes you can. call customer care (retention/cancellation dept) first and ask them since you're out of contract could they convert the out of contract line to SERO and send you out a phone. if they really say no, then ok tell them you would like to cancel services on the out of contract line effective tonight (or whatever date you feel like cancelling).

then call the sero website number and tell them you would like to add a sero line to your acct.

2. if you cancel both at the same time, you wont be considered a new customer for sero for 3 months.

try to keep the one line that's still in contract so you can get sero for your "third" line. when you have the one original and the one sero, then i'd call retentions again and tell them you'd like to change the original line to sero. tell them you've already done it once, and you wouldnt mind doing it again, it's costing sprint more money, etc. if not, cancel it out and order another sero as another line so you'd have 2 sero plans now.

long process but it's how it's gotta be odne

 11 years ago '06        #1305
LYTE 151 heat pts151
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im reading on the net that sprint allows you to switch phones online with the ESN, something about ensemble billing.
talk to me mannnnnnnn...

 11-05-2007, 12:04 AM         #1306
deanwoof 
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it'll just let you do a chat with a cust care rep i think

i know the lg rumor and the palm centro (and probably touch) all self-activate when you do a swap, which is great news

 11 years ago '04        #1307
NaMeLeSs- 85 heat pts85 OP
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 deanwoof said
it'll just let you do a chat with a cust care rep i think

i know the lg rumor and the palm centro (and probably touch) all self-activate when you do a swap, which is great news
yeah that self activation started with katana dlx, but i havent seen it really work forreal.

iive seen so many sprint employees come to me to get this htc touch its insane, phone is ok its a nice size. but we should of came with the touch slide, we just tryin to have our lil iphone clone, wait until your screen dies and you cant get your contacts or anything back

BTW This month marks the 2 year anniversary of this thread wow thats pretty cool.. special thanks to dean for keepin it moving on my times of absence.

Any sprint employees need advantage or edrp devices hit me on the pm


Last edited by NaMeLeSs-; 11-11-2007 at 08:05 PM..

 11-11-2007, 08:07 PM         #1308
Arkanjal 
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what i wanna know, is what the hell is Sprints hiring policy. WTF do the mangers be thinking?

this is on some real sh*t...

I have damn near 5 years of retail experience, i know my sh*t, and have applied to sprint quite a few times over the years. and i havent even gotten a fu*king interview.

but whenever i go to the sprint store, all i see is people not doing anything, poor customer service, not knowing sh*t about anything. i see dudes standing around, texting on there phone, talking to other employees.....yet theres like 8-10 people on the list of people that need help.

 11 years ago '04        #1309
NaMeLeSs- 85 heat pts85 OP
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 Arkanjal said
what i wanna know, is what the hell is Sprints hiring policy. WTF do the mangers be thinking?

this is on some real sh*t...

I have damn near 5 years of retail experience, i know my sh*t, and have applied to sprint quite a few times over the years. and i havent even gotten a fu*king interview.

but whenever i go to the sprint store, all i see is people not doing anything, poor customer service, not knowing sh*t about anything. i see dudes standing around, texting on there phone, talking to other employees.....yet theres like 8-10 people on the list of people that need help.
i got where im at today by just knowing people with influence. if you dont know anyone be persistant. bring in your resume talk to the Store manager or asm personally. Call Call Call. make sure they know you want a job forreal. its holiday time so they are definitely bulking up the staff levels

 11 years ago '07        #1310
mommasboy 
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I see a lot of people tlking about this plan, How do I go about getting it. I currently have a phone under my wife's name. My contract is up and I have a $150 credit for a new phone, we also share minutes. My credit is bad so will I still be able to get that sero plan. Also I want that new touch phone. Can u help me?

 11 years ago '07        #1311
g-zus 
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yeah how do you get the sero plan. I asked a sales rep about it and he was clueless about the Sero Plan.

 11 years ago '04        #1312
NaMeLeSs- 85 heat pts85 OP
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uh oh the sero talk is back again LoL..... hit me in pm for more details

 11-13-2007, 02:30 AM         #1313
deanwoof 
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i hate the touch.

the rumor has been flying off the shelf. about time sprint released something cooler looking.

now i cant wait for the new samsung.

 11-13-2007, 01:37 PM         #1314
Arkanjal 
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 deanwoof said
i hate the touch.

the rumor has been flying off the shelf. about time sprint released something cooler looking.

now i cant wait for the new samsung.
what new samsung?

 11 years ago '04        #1315
deziking 113 heat pts113
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pmed sent!

 11 years ago '05        #1316
d_ville5 
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so i added a second line for my sis. i have 30 days to disconnect the line and give everything back or i have to pay the early termination fee right? I'm not sure if I need two lines, but if i do, i got the Katana II, can I exchange phones in those 30 days? I think i want the Katana DLX. Also if I cancel the phone, how will it affect the sales reps numbers?

 11-17-2007, 12:27 AM         #1317
deanwoof 
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if you cancelled, he would lose the activation and get charged back within 180 days.

 11 years ago '06        #1318
twenty1 3 heat pts
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okay, tryin to get a summary of what's goin on here. there's a lot of info, and a lot of pages. i haven't read them all. but, i'm just tryin to clarify:
so, this sero plan does exist? and the prices for the plans are really good? how do you go about getting one?

related to this, are you eligible for sero plan only if you have good credit? if you only have fair credit is there any way to work the system?

currently with verizon. signal kinda sucks overall. minneapolis area. had at/t 6 years prior to 2006, when switched to verizon.

 11 years ago '04        #1319
NaMeLeSs- 85 heat pts85 OP
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 twenty1 said
okay, tryin to get a summary of what's goin on here. there's a lot of info, and a lot of pages. i haven't read them all. but, i'm just tryin to clarify:
so, this sero plan does exist? and the prices for the plans are really good? how do you go about getting one?

related to this, are you eligible for sero plan only if you have good credit? if you only have fair credit is there any way to work the system?

currently with verizon. signal kinda sucks overall. minneapolis area. had at/t 6 years prior to 2006, when switched to verizon.

if you can get a sprint phone activated under your name, you can get sero... will it be easy ? depends on how you go about it, if you set it up on the sero site initially, then you should have no problems... but if you try and get sero after u get ur line... may have a big problem finding someone who knows how to do that

 11 years ago '05        #1320
DymeKatcha 6 heat pts
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Yo Nameless, I sent you PM's, will definately prop if you help out. Can also look out in other ways. Appreciate the responses.

 11-17-2007, 09:29 PM         #1321
deanwoof 
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i dont know how minnesota is, but it should be corporate sprint market. i know some places in MONTANA, and other places nationwide, are in an affiliate market, so you cant get SERO.

$30/$50/$100 month for 500/1250/2500 minutes with unlimited text, data and free nights after 7pm with unlimited mobile to mobile, roaming and all that other sh*t.

compare that to a basic 450 minute plan with sprint, you're looking at $40 for minutes, $10 for unlimited text, and $15 for data that's $65, for navigation it's $40 and $30, which is $70.

atnt that's $40 (5000 nights/weekend minutes), unlimited media bundle for $40, enhanced voicemail for $2, and 7pm calling for $9 that's $91

verizon $40 for minutes, $20 for unlimited "IN" and 5000 to other carriers, VCast for $15, detailed billing $2 no option for 7pm for $77 or the nationwide premium for $80.

tmobile my favs 300 for $40, unlimited text for $15, tmobile slow a.ss wb for $6 that's $61.

so what do you think? SERO?

yeah i think so too.

 11-17-2007, 10:07 PM         #1322
Jazzmin 
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Ok...

I have a PPC-6700....I want the Mogul AND the Rumor....I'm only eligible for an upgrade of $75 so should I wait until my contract is up or should I terminate now and buy both? Also, this SERO account sounds wonderful and something I could definitely use so would I be able to obtain it if I terminated early?

 11 years ago '05        #1323
d_ville5 
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are there family sero plans? if a 2nd line is added can they get a sero family plan?

 11 years ago '07        #1324
g-zus 
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 deanwoof said


i dont know how minnesota is, but it should be corporate sprint market. i know some places in MONTANA, and other places nationwide, are in an affiliate market, so you cant get SERO.

$30/$50/$100 month for 500/1250/2500 minutes with unlimited text, data and free nights after 7pm with unlimited mobile to mobile, roaming and all that other sh*t.

compare that to a basic 450 minute plan with sprint, you're looking at $40 for minutes, $10 for unlimited text, and $15 for data that's $65, for navigation it's $40 and $30, which is $70.

atnt that's $40 (5000 nights/weekend minutes), unlimited media bundle for $40, enhanced voicemail for $2, and 7pm calling for $9 that's $91

verizon $40 for minutes, $20 for unlimited "IN" and 5000 to other carriers, VCast for $15, detailed billing $2 no option for 7pm for $77 or the nationwide premium for $80.

tmobile my favs 300 for $40, unlimited text for $15, tmobile slow a.ss wb for $6 that's $61.

so what do you think? SERO?

yeah i think so too.
can i get this plan when i upgrade my phone?

 11 years ago '05        #1325
baltimore 
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Yo longer question

I recently got a new phone with the 150 off for being with sprint for 2 years.. When i did that somehow some of the extras on the account were taken off, picture mail, data, roaming. So when i'm using my phone it gets wild overages to $239. So i call to complain since my phone gets cut off, they tell me i can't dispute them till the bill comes out. So i get them to turn my phone on till i can dispute them..

Now I called to dispute them on the 13th, they said they understand, and that there will be an adjustment and to wait 8-10 hours for it to take place.. It doesn't so i call the next day they say they understand, wait 24 hours, so i wait and still nothing so i call again.. They say the same sh*t, forwarding to a supervisor to be authorized since its sooo much. So now i'm like fu*k, i'm tired of being on the phone with them so i wait for a couple days, its now the 18th, i call again and they tell me the same sh*t. It has been forwarded to their manager to be approved, check on it tomorrow..

How the fu*k do i break this cycle? My phone's been off cause i'm not paying 240 dollars for nothing.. They keep jerking me. Is there a number that i can call directly to get someone who has the authority to process my adjustment??

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