4,011
 

Jan 23 - Consumers feel tipping is getting out of hand



ADVERTISEMENT
 
topics gone triple plat - Number 1 spot 3X PLAT
most viewed right now
  191
30 replies  @sports


most viewed right now
+17  99
46 replies  @wild'ish


section  x1   |  0 bx goons and 1 bystanders Share this on Twitter       Share this on Facebook

topics gone triple plat - Number 1 spot 3X PLAT section news
  
 1 week ago '19        #1
16883 page views
273 comments


DadeCounty  topics gone triple plat - Number 1 spot x22
avatar
Props total: 74325 74 K  Slaps total: 7008 7 K
Jan 23 - Consumers feel tipping is getting out of hand
 

 
NEW YORK -- Across the country, there’s a silent frustration brewing about an age-old practice that many say is getting out of hand: tipping.

Some fed-up consumers are posting rants on social media complaining about tip requests at drive-thrus, while others say they’re tired of being asked to leave a gratuity for a muffin or a simple cup of coffee at their neighborhood bakery. What’s next, they wonder -- are we going to be tipping our doctors and dentists, too?

As more businesses adopt digital payment methods, customers are automatically being prompted to leave a gratuity — many times as high as 30% — at places they normally wouldn't. And some say it has become more frustrating as the price of items has skyrocketed due to inflation, which eased to 6.5% in December but still remains painfully high.

“Suddenly, these screens are at every establishment we encounter. They're popping up online as well for online orders. And I fear that there is no end,” said etiquette expert Thomas Farley, who considers the whole thing somewhat of “an invasion.”

Unlike tip jars that shoppers can easily ignore if they don’t have spare change, experts say the digital requests can produce social pressure and are more difficult to bypass. And your generosity, or lack thereof, can be laid bare for anyone close enough to glance at the screen — including the workers themselves.

Dylan Schenker is one of them. The 38-year-old earns about $400 a month in tips, which provides a helpful supplement to his $15 hourly wage as a barista at Philadelphia café located inside a restaurant. Most of those tips come from consumers who order coffee drinks or interact with the café for other things, such as carryout orders. The gratuity helps cover his monthly rent and eases some of his burdens while he attends graduate school and juggles his job.

Schenker says it's hard to sympathize with consumers who are able to afford pricey coffee drinks but complain about tipping. And he often feels demoralized when people don’t leave behind anything extra — especially if they’re regulars.

“Tipping is about making sure the people who are performing that service for you are getting paid what they’re owed,” said Schenker, who’s been working in the service industry for roughly 18 years.

Traditionally, consumers have taken pride in being good tippers at places like restaurants, which typically pay their workers lower than the minimum wage in expectation they’ll make up the difference in tips. But academics who study the topic say many consumers are now feeling irritated by automatic tip requests at coffee shops and other counter service eateries where tipping has not typically been expected, workers make at least the minimum wage and service is usually limited.

“People do not like unsolicited advice,” said Ismail Karabas, a marketing professor at Murray State University who studies tipping. “They don’t like to be asked for things, especially at the wrong time.”

Some of the requests can also come from odd places. Clarissa Moore, a 35-year-old who works as a supervisor at a utility company in Pennsylvania, said even her mortgage company has been asking for tips lately. Typically, she’s happy to leave a gratuity at restaurants, and sometimes at coffee shops and other fast-food places when the service is good. But, Moore said she believes consumers shouldn’t be asked to tip nearly everywhere they go — and it shouldn’t be something that’s expected of them.

“It makes you feel bad. You feel like you have to do it because they’re asking you to do it,” she said. “But then you have to think about the position that puts people in. They’re paying for something that they really don’t want to pay for, or they’re tipping when they really don’t want to tip — or can’t afford to tip — because they don’t want to feel bad.”

In the book “Emily Post’s Etiquette,” authors Lizzie Post and Daniel Post Senning advise consumers to tip on ride-shares, like Uber and Lyft, as well as food and beverages, including alcohol. But they also write that it’s up to each person to choose how much to tip at a café or a take-out food service, and that consumers shouldn’t feel embarrassed about choosing the lowest suggested tip amount, and don't have to explain themselves if they don’t tip.

Digital payment methods have been around for a number of years, though experts say the pandemic has accelerated the trend towards more tipping. Michael Lynn, a consumer behavior professor at Cornell University, said consumers were more generous with tips during the early days of the pandemic in an effort to show support for restaurants and other businesses that were hard hit by COVID-19. Many people genuinely wanted to help out and felt sympathetic to workers who held jobs that put them more at risk of catching the virus, Lynn said.

Tips at full-service restaurants grew by 25.3% in the third quarter of 2022, while gratuities at quick or counter service restaurants went up 16.7% compared to the same time in 2021, according to Square, one of the biggest companies operating digital payment methods. Data provided by the company shows continuous growth for the same period since 2019.

As tip requests have become more common, some businesses are advertising it in their job postings to lure in more workers even though the extra money isn’t always guaranteed.

In December, Starbucks rolled out a new tipping option on credit and debit card transactions at its stores, something a group organizing the company's hourly workers had called for. Since then, a Starbucks spokesperson said nearly half of credit and debit card transactions have included a gratuity, which - along with tips received through cash and the Starbucks app - are distributed based on the number of hours a barista worked on the days the tips were received.

Karabas, the Murray State professor, says some customers, like those who’ve worked in the service industry in the past, want to tip workers at quick service businesses and wouldn’t be irritated by the automatic requests. But for others, research shows they might be less likely to come back to a particular business if they are feeling irritated by the requests, he said.

The final tab might also impact how customers react. Karabas said in the research he did with other academics, they manipulated the payment amounts and found that when the check was high, consumers no longer felt as irritated by the tip requests. That suggests the best time for a coffee shop to ask for that 20% tip, for example, might be on four or five orders of coffee, not a small cup that costs $4.

Some consumers might continue to shrug off the tip requests regardless of the amount.

“If you work for a company, it's that company's job to pay you for doing work for them,” said Mike Janavey, a footwear and clothing designer who lives in New York City. “They're not supposed to be juicing consumers that are already spending money there to pay their employees.”

Schenker, the Philadelphia barista, agrees — to a certain extent.

“The onus should absolutely be on the owners, but that doesn’t change overnight," he said. "And this is the best thing we have right now.”

visit this link https://abcnews.go.com/am .. umers-96609175
+26   



best
worst
273 comments
 

 1 week ago '18        #2
DUCEDUCE  topics gone triple plat - Number 1 spot x2
Props total: 91801 91 K  Slaps total: 9513 9 K
My rule of thumb is if you are serving me not just bringing my food to a table or if you are dropping something off that has a specific time window. Other then that unless im on vacation no tipping
+80   

 1 week ago '04        #3
WhoThaFuk 
Props total: 6374 6 K  Slaps total: 454 454
I gladly hit “no tip” on a cup of coffee or a pressed juice…which coast $8 alone. I give tips to people who are physically working hard or providing me a substantial service I.e. my loctitian, tattoo artist & yard maintenance. I used to deliver baby furniture for Babies R Us in the Bay Area & those rich fu*ks never tipped. Cut it out.
+149   

 1 week ago '17        #4
International1 
Props total: 23811 23 K  Slaps total: 1278 1 K

+76   

 1 week ago '14        #5
BasedGawd  topics gone triple plat - Number 1 spot x10
Props total: 36160 36 K  Slaps total: 5170 5 K
I'm an excellent tipper tipping on average 40% and have gone high as 100% but I have no sympathy for people who work those jobs.

When I worked in the hospitality industry, these people were had the sh*ttiest, most entitled attitudes ever and could give a single fu*k about the customer with their basic service.
+53   

 1 week ago '04        #6
ItAlY2BkLyN 
Props total: 52347 52 K  Slaps total: 10899 10 K
IMO tipping should be related to the amount of service the worker has to provide. If someone is waiting on your table for an hour or more, yea that deserves a tip. But ordering a coffee from a cashier and another person spends 3min to make it and set it on a counter at the pick up spot, that asking for a tip is extra.

It really gets me with these entitled Uber drivers and Door Dash drivers. I get irritated AF when my Uber driver is bi*ching about the other rides they had that didn't leave a tip. When they're charging surge prices to begin with, fu*k a tip unless I'm feeling super generous. In which case I'll just throw them some cash or something.

But now you got these fools (fake or not) making videos of giving away peoples food that didn't leave a tip on the Door Dash app and sh*t. fu*k all that.
+37   

 1 week ago '06        #7
Skateboard T  topics gone triple plat - Number 1 spot x7
Props total: 125168 125 K  Slaps total: 27782 27 K
 DUCEDUCE said
My rule of thumb is if you are serving me not just bringing my food to a table or if you are dropping something off that has a specific time window. Other then that unless im on vacation no tipping
Yeah I tip delivery drivers (including Uber eats), cabbies (not uber drivers but actual cab drivers), bartenders, barbers, and servers.

Other than that, can't think of many other situations I feel obligated to tip.
+12   

 1 week ago '22        #8
Booda Sack  topics gone triple plat - Number 1 spot x10
Props total: 26419 26 K  Slaps total: 16973 16 K
Yea I fell back on tipping other than eating out at sit down spots it’s out of hand.
+28   

 1 week ago '23        #9
JetLifeSwag  topics gone triple plat - Number 1 spot x2
Props total: 1793 1 K  Slaps total: 3181 3 K
 DUCEDUCE said
My rule of thumb is if you are serving me not just bringing my food to a table or if you are dropping something off that has a specific time window. Other then that unless im on vacation no tipping
 WhoThaFuk said
I gladly hit “no tip” on a cup of coffee or a pressed juice…which coast $8 alone. I give tips to people who are physically working hard or providing me a substantial service I.e. my loctitian, tattoo artist & yard maintenance. I used to deliver baby furniture for Babies R Us in the Bay Area & those rich fu*ks never tipped. Cut it out.
 Skateboard T said
Yeah I tip delivery drivers (including Uber eats), cabbies (not uber drivers but actual cab drivers), bartenders, barbers, and servers.

Other than that, can't think of many other situations I feel obligated to tip.
yall heartless asl fr

these people out here working and yall too greedy to just tip em.

its a social norm although i shoulda known better than to think bx members would be socially adjusted.

if yall anti-tip then yall better start petitioning businesses to pay their workers fr and accept the price increased that come with it
-48   

 1 week ago '06        #10
Skateboard T  topics gone triple plat - Number 1 spot x7
Props total: 125168 125 K  Slaps total: 27782 27 K
 JetLifeSwag said
yall heartless asl fr

these people out here working and yall too greedy to just tip em.

its a social norm although i shoulda known better than to think bx members would be socially adjusted.

if yall anti-tip then yall better start petitioning businesses to pay their workers fr and accept the price increased that come with it
I literally said I tip everybody but baristas lol go troll somebody else dweeb.
+19   

 1 week ago '06        #11
Curtisimo 
Props total: 6872 6 K  Slaps total: 1629 1 K
Tip my barber and and the person delivering me uber eats.

That's it
+17   

 1 week ago '22        #12
YtmansFather 
Props total: 2224 2 K  Slaps total: 538 538
 JetLifeSwag said
yall heartless asl fr

these people out here working and yall too greedy to just tip em.

its a social norm although i shoulda known better than to think bx members would be socially adjusted.

if yall anti-tip then yall better start petitioning businesses to pay their workers fr and accept the price increased that come with it
I tip myself especially when I go out to eat

But it’s not my fault the government let companies pay host/hostess below minimum wage

If they want people to tip better pay people more and fix this inflation sh*t
+12   

 1 week ago '12        #13
daman729 
Props total: 125432 125 K  Slaps total: 4946 4 K
I give tips. But I'm not obligated to. Morally I just do it. Especially a waiter or something. Just don't like when workers wanna be a**holes and act like you have to do the sh*t. I don't mind giving to a tip. At one point I struggled in life myself. So now that I have success, I have compassion on people. Just don't push me. I've seen workers straight up do sucka sh*t because they got pissed at customers for either not tipping or not "tipping enough". If you're gonna be that way, you need to find another job.


Last edited by daman729; 01-23-2023 at 02:56 PM..
+26   

 1 week ago '15        #14
Drakehotel  topics gone triple plat - Number 1 spot x3
Props total: 32739 32 K  Slaps total: 6315 6 K
I dont tip on coffee or togo food orders. Im paying you for the food, you not providing any extra service to me. Dine in is different because you're bringing me my food, refilling my drinks, cleaning the table and doing the dishes etc. So that's a service and ill gladly tip well.
+36   

Top 10 most slapped recently  1 week ago '22        #15
HERMES  topics gone triple plat - Number 1 spot x10
Props total: 11868 11 K  Slaps total: 2836 2 K

+135   

 1 week ago '19        #16
Immersion Vox 
Props total: 15510 15 K  Slaps total: 2015 2 K

Dylan Schenker is one of them. The 38-year-old earns about $400 a month in tips, which provides a helpful supplement to his $15 hourly wage as a barista at Philadelphia café located inside a restaurant. Most of those tips come from consumers who order coffee drinks or interact with the café for other things, such as carryout orders. The gratuity helps cover his monthly rent and eases some of his burdens while he attends graduate school and juggles his job.




good ole capitalism, make the consumer feel like a broke bi*ch because the company that pays & employed you is a greedy bi*ch
+69   

 1 week ago '11        #17
Tony Franks  topics gone triple plat - Number 1 spot x2
Props total: 50033 50 K  Slaps total: 7048 7 K
 YtmansFather said
I tip myself especially when I go out to eat

But it’s not my fault the government let companies pay host/hostess below minimum wage

If they want people to tip better pay people more and fix this inflation sh*t
It kind of is though. We know whats going on and we keep supporting it when we can just stop supporting these places or at least stop eating inside knowing how the workers are treated
+5   

 1 week ago '22        #18
YtmansFather 
Props total: 2224 2 K  Slaps total: 538 538
 Tony Franks said
It kind of is though. We know whats going on and we keep supporting it when we can just stop supporting these places or at least stop eating inside knowing how the workers are treated
I mean I think that’s across the board

I don’t wait tables I ain’t gotta do sh*t

They need to go on a strike but them hoes that look good have manners and a slight personality probably get good tips

I believe in capitalism I believe in America




-1   

 1 week ago '05        #19
R4P  topics gone triple plat - Number 1 spot x2
Props total: 10482 10 K  Slaps total: 1401 1 K
 JetLifeSwag said
yall heartless asl fr

these people out here working and yall too greedy to just tip em.

its a social norm although i shoulda known better than to think bx members would be socially adjusted.

if yall anti-tip then yall better start petitioning businesses to pay their workers fr and accept the price increased that come with it
shut cho goofy a*s up
+8   

 1 week ago '16        #20
Head Coach 
Props total: 20814 20 K  Slaps total: 1651 1 K
Mofu*kin pizza spots by me ask for a tip for walk ins now

I aint tipping u for no 1 slice if pizza foh

Only delivery drivers and waiters deserve a tip

I used 2 tip my barber but they charge $40 so that's dead too
+40   

 1 week ago '11        #21
SomeOnesoN  topics gone triple plat - Number 1 spot x4
Props total: 25693 25 K  Slaps total: 4122 4 K
Tipping IS out of hand. Tipping is exclusively an American activity. Some of these places asking for tips are ridiculous, everyone and they momma asking for tips. Capitalism at its finest.

Hey. I have a suggestion. PAY YOUR WORKERS!
+33   

 1 week ago '17        #22
Naga Sadow  topics gone triple plat - Number 1 spot x27
Props total: 253157 253 K  Slaps total: 21995 21 K
Tipping is a just a way to skirt past wage laws. It's more public welfare to help corporate greed.
+43   

 1 week ago '17        #23
Acebit 
Props total: 10482 10 K  Slaps total: 2154 2 K
sh*t is overboard. Some places judge their waiters based on tips
+5   

 1 week ago '09        #24
Baynut 
Props total: 5676 5 K  Slaps total: 525 525
I only tip if I eat in and if they deserve it. I don't just automatically tip to tip and never will.
+13   

 1 week ago '17        #25
2007 
Props total: 31455 31 K  Slaps total: 8406 8 K
20 is my max no matter how big the bill is.
+10   



Sign me up
 
 

yesterday...


most viewed right now
+110online now  18
Video inside Biblical Nephilim Giant Skeletal Remains found in Nevada, USA
185 comments
1 day ago
@wild'ish
most viewed right now
+22online now  18
Image(s) inside James Gunn Reveals REBOOTED DC Slate! (01/31)
187 comments
1 day ago
@movies
most viewed right now
online now  12
Jan 30 - Alabama Dope boy Rolando Williams labeled a Kingpin by FBI
99 comments
1 day ago
@news
most viewed right now
online now  6
Image(s) inside Drake NOCTA x Nike Swim Fin Slides
30 comments
1 day ago
@gear
back to top
register register Follow BX @ Twitter search BX privacyprivacy