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Peasant Phone Samsung screwing up many Galaxy S10 trade-ins, leaving customers frustrated


 
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 2 weeks ago '05        #1
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ReDvIaGrA 83 heat pts83
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Peasant Phone Samsung screwing up many Galaxy S10 trade-ins, leaving customers frustrated
 

 
It's not uncommon for smartphone manufacturers to offer some sort of trade-in incentive for the brand-new model. Samsung's been doing it for several iterations now, as have Google and Apple. However, there seems to be an inherent logistical problem with these types of programs. There are always some trade-ins that are deemed ineligible, when, in actuality, they're perfectly compliant. That's what's happening to a bunch of Galaxy S10 buyers who took Samsung up on their trade-in deals.

Full article: visit this link https://www.androidpolice .. rs-frustrated/
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11 comments for "Peasant Phone Samsung screwing up many Galaxy S10 trade-ins, leaving customers frustrated"

 2 weeks ago '04        #2
Liquid-Science 28 heat pts28
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Eh, they took mine and said it was fine even though it had some screen burn in

 2 weeks ago '04        #3
Randeezle 
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Glad I stuck with my S8+. There is some burn in on my soft keys and GMAPS icons but I'm good until something unbelievable comes out.
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 2 weeks ago '05        #4
FalconBuddha 24 heat pts24
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 Liquid-Science said
Eh, they took mine and said it was fine even though it had some screen burn in
DOnt a*sume youre safe yet

I did this trade in when the s8 came out, bought the phone, told my trade in was accepted, got the phone, everything was good
Then about 3-4 months later got an email saying the phone was bad and was being charged $300 (the trade in amount)

Called and was told it wouldnt turn on, so i sent them photos i took of it turning one before i sent it, then was basically hung up on, called again and was told it was because it had a cracked screen, again showed pics, hung up on, happened about 4 times total, always with different reasons

In the end, 3-4m after i got the phone, i ended up getting $300 withdrawn from my account and had to dispute it with the credit card company and have them f*ght it for me

Huge waste of time, will never buy anything directly from samsung again, biggest crooks out there
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 2 weeks ago '04        #5
Liquid-Science 28 heat pts28
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 FalconBuddha said
DOnt a*sume youre safe yet

I did this trade in when the s8 came out, bought the phone, told my trade in was accepted, got the phone, everything was good
Then about 3-4 months later got an email saying the phone was bad and was being charged $300 (the trade in amount)

Called and was told it wouldnt turn on, so i sent them photos i took of it turning one before i sent it, then was basically hung up on, called again and was told it was because it had a cracked screen, again showed pics, hung up on, happened about 4 times total, always with different reasons

In the end, 3-4m after i got the phone, i ended up getting $300 withdrawn from my account and had to dispute it with the credit card company and have them f*ght it for me

Huge waste of time, will never buy anything directly from samsung again, biggest crooks out there
Damn they better not try that sh*t with me
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 2 weeks ago '07        #6
21 1712 heat pts1712
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peasant phone?

who mans is this?


[pic - click to view]

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 2 weeks ago '04        #7
cledee23 
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I will never do the trade in deals with any company especially Samsung after what I heard from others last year. I like Samsung devices but their customer service is tough to deal with, I've gotten the BBB involved to solve issues I've had with Samsung in the past.

 2 weeks ago '15        #8
Fantastic 3 heat pts
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Do the trade in with sales rep. Phone doesn’t qualify it’s on the rep , not you for taking the trade. Problem solved.

 2 weeks ago '17        #9
bvali 
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I finally retired my S4 and I just got a Moto G6

Ya boy cheap as hell
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 2 weeks ago '05        #10
ghost213 32 heat pts32
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If you need to deal with Samsung customer service you'll realise they cowboys.

Had to send my old Samsung back to them Multiple times before they sorted the issue. My Samsung buds stopped working properly, multiple emails and phone calls before they looked at them.....then a few months later they are faulty again, tried to contact them and they said cs will be in touch, I haven't heard nothing from them....this reminds me I better contact there bum a*s cs again.

 2 weeks ago '05        #11
MyZ28 18 heat pts18
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I read this yesterday. This was like 10 people outta thousands that had no issues....

 3 days ago '08        #12
cristiansed101 10 heat pts10
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I still have an s7 edge
The s8 didnt appeal to me, when the s9 dropped I said I might as well wait for the note 10. My phone is fully paid off in August, exact time the note 10 drops. Everything will align perfect for me on the release
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