Apple Acknowledges iPhone 5 Camera Problem, Says You’re Holding It Wrong

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 5 years ago '04        #1
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Venom 29 heat pts29
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Apple Acknowledges iPhone 5 Camera Problem, Says You’re Holding It Wrong
 

 

[pic - click to view]



After initially denying it, Apple has acknowledged the iPhone 5's purple flare camera problem in an email to a Gizmodo reader. Their solution: "Angle the camera away from the bright light source when taking pictures."

Here's their complete answer:

Dear Matt,

Our engineering team just gave me this information and we recommend that you angle the camera away from the bright light source when taking pictures. The purple flare in the image provided is considered normal behavior for iPhone 5's camera. If you wish to reach me regarding this case number *********, please contact me at 1-877-***-**** ext. *******. I currently work Thursday-Monday: 7:00am - 3:30pm Mountain Time. If you reach my voicemail, please leave your name, phone number, case number and the best time to reach you. Email is ***********@apple.com.

Sincerely,
Debby
AppleCare Support

Long time Gizmodo reader Matt Van Gastel received this email after a long call with Apple support regarding the Purple Flare problem in his phone, which apparently is a feature common to every iPhone 5:

Initially I was told that it shouldn't happen and that it is strange. My call was escalated to a senior support individual who again said it was odd and shouldn't happen. I sent her some pics of the issue and she in turn sent them to the engineering team.

Her final response is what you can see at the top of this article. Some photography experts have speculated that the purple flare is a product of the sapphire glass covering the iPhone 5's camera.


[pic - click to view]



So it is final, folks: Apple says that, if your photos have a purple flare, this is totally normal behavior of the iPhone 5's camera. You are just holding it wrong.

Also, it's not Apple's fault that the Sun is purple. [Thanks Matt!]

Emphasis added.—Ed.


[pic - click to view]

 http://gizmodo.com/594797 .. lding-it-wrong
they did not just say that image


Last edited by Venom; 10-01-2012 at 01:53 PM..

78 comments for "Apple Acknowledges iPhone 5 Camera Problem, Says You’re Holding It Wrong"

 5 years ago '04        #2
Explicit 225 heat pts225
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Not again
 5 years ago '04        #4
Hood_Rich 7 heat pts
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oh wow, Apple really dropped the ball with the iPhone 5 if this is true lol
 5 years ago '11        #5
XxHeAtMaKeRxX 30 heat pts30
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same apple threads over and over and over
 5 years ago '04        #6
JayR04 110 heat pts110
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 XxHeAtMaKeRxX said:
same apple threads over and over and over
And different Apple fails over and over and over.
 5 years ago '06        #7
lexball50 
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Full of sh*t, I aint seen a purple haze, distorted keyboard and my maps work just fine. Only thing I hate is that they changed the dock connector so i gotta buy a extra cable (although it does seem to charge much faster) and to me the 4 inch screen looks weird being skinny.

Not saying that some iPhones dont have problems, sh*t if you making millions of phones by the masses, you would expect some will have some issues. sh*t I got a launch day S3 and it had plenty issues. Saying all that to say, every single iPhone wont have this problem, like every other S3 didnt have the same problems i had. Get the fux over it.


Last edited by lexball50; 10-01-2012 at 02:19 PM..
 5 years ago '11        #8
XxHeAtMaKeRxX 30 heat pts30
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 JayR04 said:
And different Apple fails over and over and over.
same Android users in every thread caring about Apples moves

 lexball50 said:
Full of sh*t, I aint seen a purple haze, distorted keyboard and my maps work just fine. Only thing I hate is that they changed the dock connector so i gotta buy a extra cable (although it does seem to charge much faster) and to me the 4 inch screen looks weird being skinny.

Not saying that some iPhones dont have problems, sh*t if you making millions of phones by the masses, you would expect some will have some issues. sh*t I got a launch day S3 and it had plenty issues. Saying all that to say, every single iPhone wont have this problem, like every other S3 didnt have the same problems i had. Get the fux over it.
dont let the title fool you son.. youre posting in an Android thread

better leave personal experiences and logic at the door before entering

 5 years ago '06        #9
layzie8171 42 heat pts42
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L's on L's on L's
 5 years ago '06        #10
Manny05 1 heat pts
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why am i not surprised
 5 years ago '04        #11
mtbatol 10 heat pts10
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uh oh, they already getting mad

@ being on that "lol look at the Android stans caring about OUR phones" as if they don't flood any negative Android posts.
 5 years ago '04        #12
Explicit 225 heat pts225
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 XxHeAtMaKeRxX said:
same Android users in every thread caring about Apples moves



dont let the title fool you son.. youre posting in an Android thread

better leave personal experiences and logic at the door before entering

It's the wireless section in a forum. What do you think this website is for? If you want to ignore the articles showing Apples fu*k ups, go on iMore.com or macrumors and discuss with others who believe the delusional Apple does no wrong motto.
 5 years ago '04        #13
famoussasjohn 17 heat pts17
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[pic - click to view]

Taken via iPhone 5.





The 5 isn't the only one affected though.
 5 years ago '11        #14
XxHeAtMaKeRxX 30 heat pts30
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 Explicit said:
It's the wireless section in a forum. What do you think this website is for? If you want to ignore the articles showing Apples fu*k ups, go on iMore.com or macrumors and discuss with others who believe the delusional Apple does no wrong motto.
So me pointing out Android users obsession with Apple threads = me thinking Apple can do no wrong?

Facts vs a.ssumptions

Like somebody else said:
"The best way to get Android fans together? Make an Apple thread"

You guys are just as bad, if not worse than the isheep you hate



Last edited by XxHeAtMaKeRxX; 10-01-2012 at 05:57 PM..
 5 years ago '04        #15
fat_boyy21 322 heat pts322
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 famoussasjohn said:

[pic - click to view]

Taken via iPhone 5.





The 5 isn't the only one affected though.
so the iphone 5 has the same issue as the htc one s, but the sIII doesnt have this problem apple really fu*ked up... how did they go backwards on so many things
 5 years ago '04        #16
famoussasjohn 17 heat pts17
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 fat_boyy21 said:
so the iphone 5 has the same issue as the htc one s, but the sIII doesnt have this problem apple really fu*ked up... how did they go backwards on so many things
For everyone's sake, please don't go full retard next time.


[pic - click to view]

right click+ view image "samsung-galaxy-s-iii-lens-flare.jpg"

 5 years ago '11        #17
Deuterion 2 heat pts
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 XxHeAtMaKeRxX said:

dont let the title fool you son.. youre posting in an Android thread

better leave personal experiences and logic at the door before entering


 5 years ago '04        #18
Explicit 225 heat pts225
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 XxHeAtMaKeRxX said:
So me pointing out Android users obsession with Apple threads = me thinking Apple can do no wrong?

Facts vs a.ssumptions

Like somebody else said:
"The best way to get Android fans together? Make an Apple thread"

You guys are just as bad, if not worse than the isheep you hate

Hey no one cares
 5 years ago '11        #19
XxHeAtMaKeRxX 30 heat pts30
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 Explicit said:
Hey no one cares
 5 years ago '04        #20
Venom 29 heat pts29 OP
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looks like the sheep got their wool ruffled up
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