how do i become a help desk specialist? continuence from my other thread.

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 5 years ago '07        #41
sittinpretti 82 heat pts82
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During my last semester I think part of my degree plan was an internship it wasn't paid but I did learn some good things. So that's something to check into if you choose that route. I've even heard of people just contacting different people and just asking them if they needed any help during the summer etc...

Some community college I.T programs touch on a networking, security, programming, java, and more.
 5 years ago '04        #42
x Tha Arkitek x 65 heat pts65
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 specialk103185 said:
this is so true. can't tell you how many calls i used to get requesting MCSA/MCITP and paying $12-$15/hr. I thought they were trolling. It doesn't happen as much anymore though. I think a lot of employers were trying to short change folks and taking advantage of the economy and the fact that most people needed jobs so they were willing to take anything. I think IT is one of the fields that was the first to turn around tho and they stopped trying to do this as much.
You're right, it doesn't happen much anymore. Now they're just changing job titles. Using "Senior Desktop Support" or "Desktop Support III" to hire in network engineers, systems administrators or jack-of-all trades --- simply so they can get more for less. If I'm interviewing for a desktop support tech, do you really expect me to have CCNA, MCITP and knowledge of configuring routers and managing servers? Employers are getting out of hand these days.
 5 years ago '06        #43
sunsetnVine 21 heat pts21
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 SpittN4Cash said:
I run the IT Helpdesk at the company I work for, and I'm also their IT Project manager.

I have a bachelors degree in CIS, and Im Microsoft certified (MCTS) and Oracle certified (OCA DBA I). I can read every programming language, and I have a ton of experience in web development.

The Helpdesk is cool as fu*k, but the big thing in 2012 will be InfoSec (Information security). That's the direction I'm moving in. Im studying for the Security+ and Certified Ethical Hacker certification to break into that field.

To get your foot in the door, I would say just get a helpdesk -- HDI certification -- (). It's industry recognized, and it shows that you know the Helpdesk role, as opposed to the CompTIA+ certification that proves you know components.

If you put on your resume that you have a Helpdesk HDI certification, I guarantee that you will get called for job offers for Helpdesk and Desktop support positions. They might be short term contracts (3-6 months) but the work will be steady, and the pay is great.



:cash:

This was my first cert of many..... well help desk 2000 certified anyways. Don't get too caught up in the cyber hype ... Get i.t. basics

This is coming from a fully vested Cissp... No one wants a noob in charge of security.




Ideally helps desk. -> system admin or network engineering ->. Cyber sec.. Which could be IA related or cyber defense related...or red teaming. Regardless certs with no experience leads to bad interviews.

All u wanting security jobs... Writing reports is a major part... Jus saying brush up.. And if u don't know how to read pcap... Or read scripts... U can forget about the more exciting security jobs.

As for help desk jobs.. Be leery of jobs that only want u to unlock accounts all day. Ideally find help desk jobs that give u breathing room in active directory, use of remote admin tools, access to network switches (telecomm) or allow virus scanning and lightweight forensics.

Comcast, Verizon, cox, at&t, amazon, what's left of alltel, your local bank of America tower, GE , best buy corporate, are some firms I can think off the top had good entry level oppotuniries.




For example..



1676502
GE Healthcare
Healthcare IT
Customer Support Engineer – Practice Management Team
Experienced
Services
Call Center Services
United States
Oregon, Texas, Vermont
Plano, TX; Hillsboro, OR; Burlington, VT
No
25-Jan-2013

1670562
GE Healthcare
Healthcare IT
Tech Support
Experienced
Services
Call Center Services
United States
No
18-Jan-2013

1676504
GE Healthcare
Healthcare IT
Customer Support Engineer – Clinical Team
Experienced
Services
Call Center Services
United States
Oregon, Texas, Vermont
Plano, TX; Hillsboro, OR; Burlington, VT
No
25-Jan-2013

Comcast

XOC Network Tech 1 - - Pittsburg, CA
Location: Pittsburg,CA
Category: Information Technology - Engineering
Division: West Division
Apply Now > Email Reminder > Share + Division/Entity
West

Job Overview
Responsible for providing basic level of analysis and problem-solving skills to resolve complex issues throughout the entire Company network under supervision and guidance of senior technicians and management. Provides 7-days-a-week, 24-hours-a-day, 365-days-a-year operational support for all a.ssigned areas. Possesses full ownership of CMTS; responds to escalations and resolves issues that arise from hardware and software failures on the Company network.

Tasks
- Organizes and performs all scheduled maintenance activities.
- Possesses limited responsibility for the CMTS, this is to include
troubleshooting CMTS for issues.
- Provides surveillance for the network from the hub to the backbone.
- Monitors VOD run stats. Re-grooms existing channels.
- Uses all available tools to monitor and isolate outages across all
product lines.
- Writes and drives action items for post-mortems on network events to
ensure follow-up for all break/fix. Follows scripted M&P's for
break/fix.
- Acts as local liaison to identify, correlate, communicate, and verify
customer impact for nationally managed care team events.
- Provides remote a.ssistance of hardware replacements.
- Acts as the escalation point for advanced services.
- Regular, consistent and punctual attendance. Must be able to work
nights and weekends, variable schedule(s) and overtime as necessary.
- Other duties and responsibilities as a.ssigned.


- High School or Equivalent
- Generally requires 0-2 years related experience <<-------oooooweeeeee someone need to hop on this


Additional Requirements
- Multi tasking proficiency a must
-SCTE, Microsoft, Cisco, Juniper certifications preferred
- Experience in Troubleshooting a LAN\WAN, TCP\IP Network
- Must demonstrate knowledge of IP addressing fundamentals like sub-netting, and VLSM
- Intermediate TCP/IP troubleshooting skills using tools such as ping and traceroute.





Don't be afraid to move where the jobs are.... Dc, gA, Nc , southern cal,


Last edited by sunsetnVine; 01-26-2013 at 02:55 AM..
 01-29-2013, 09:45 PM         #44
char7188 
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I want to chime in here since I was in the same boat a few years ago. I dropped out of college for personal reasons, and ended up living with my parents making 9.50 as a line cook.

I had some prior knowledge of computers, so I studied up for the CompTIA tests. There are a ton of books and practice tests out there to help pass it. I was able to get certified in A+, Security+, and Network+. It took a lot, and I mean A LOT, of applications to jobs with the infamous "1-2 years experience" line, but I finally landed an interview.

You really have to sell yourself in the interview, and you will be golden. Personally, I brought up the fact that I don't have a degree, and how it motivated me to prove myself even more. I got the job as a level 1 help desk tech making 14.50 an hour.

I busted my a.ss there to learn their software in and out, and eventually transferred to another position in the company as an Implementation Specialist. The reason I got the job is off the recommendation from my previous Operations Manager, who I made a big impression on with my hard work. She offered me a position at Level 2 to stay, but this position payed better.

My long winded story aside, what I am getting at is that you just need to be determined and work hard. I invested about $4000 total to get my certifications, and now my salary is $25,000 more than while I was a line cook 2 years ago. Study up and get a cert, which shouldn't take more than a few months, and then just apply to EVERYTHING. Once you get that first IT job, you can move on from there with the field specific certs.
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