how do i become a help desk specialist? continuence from my other thread.

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 6 years ago '05        #21
micseles 3 heat pts
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sorry i found this thread so late, but heres my input....


I work as a helpdesk analyst at a local community college and part time as a tech at best buy on the geeksquad.

My best advice to you is TO GET INTO A SCHOOL NOW, then explore every possible IT related outlet your school offers. I've found that employers value experience moreso than anything in todays IT market.Just to give you an example, my current boss has no degree or certifications to her credit, NONE AT ALL.

Certs/degrees are cool, but they can be obtained after you get your foot in the door in the field. Often times employers will pay for your exams. Ive been on the helpdesk for two years and working as a tech for a year and havnt payed for one single credit hour out of pocket since my first couple of quarters before i got the job(s). I just recently recieved my a.ssociates in User Support and am currently 4 classes away from another degree in Network Engineering.
The college i work at offers part time jobs in the schools computer labs around the campus, so i started there. Alot of times, schools have money set aside to hire students into positions like these and all you really have to do is walk into the schools employment services room and tell them you want to work. It doesnt pay much but its a start.
From there i volunteered and interned at a couple places just to gain experience points and fluff for my resume for about a year.

Hopefully this info helps you. Aside from that, id say work on your soft/communication skills and totally submerse yourself in anything IT related (magazines, books etc) and learn as much as can until you feel comfortable choosing a particular field of IT you like to focus on. Good luck homie!!
 6 years ago '06        #22
sunsetnVine 21 heat pts21
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 991 said:
Do you have a suggestion where I can get these certs? All by comptia? Sorry but I don't understand what that even stands for. Networking security or database? Honestly I have no clue. Sorry I'm not helping. At this point I just want to do anything and get out of my "slave" job. Maybe I should talk to a counselor dang idk. Ahh
.... and to add. you can have an IT job that feels like a slave job 2... especially if your on call... and yoursystems aren't up to par... and you have to work with SLA's.

if your near any dod/gov locations i would suggest hitting up security + first..

Every technician ive meet at work... well a lot of em have worked at geek squad... just an fyi..
 6 years ago '04        #23
gshag33 36 heat pts36
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 Shizz said:
HOnestly if you have no idea what the field intels then you are shot from the beginning.. Ive been in this field for the past 20 years and im only 29. Ive been messing around with computers since they came public and ive learned hands on by trial an era. Then gained more and more knowledge about it as the years went on.. I built my first computer from scratch when i was about 11-12 and they thing (at the time was a beast). I remember my parents buying us a PACKARD BELL computer that was top of the line then that cost them $1,400 and the computer that i built about 3 years later only cost me about $500.

i learned all teh software that came with it or could be possible used with it and grew. There is so many avenues that you have to cover when trying to get into this field and its not just hardware that half of it, software that makes the hareware work is a nother part that you NEED to know about. which everyone tends to leave out altogether.

if you are requesting a step by step process on what is what and how you do something in an IT field. You will NEVR get anywhere..

Troubleshooting is the MAIN thing in this field.. With out help
this dude pretty much nailed it

if you want to go to school for IT go for a specific niche and just do that.

general IT support and END USER COMPUTER REPAIR/CONSULTING is literally not possible to start learning in school and jump into

you have to have been doing it your whole life to be a true guru

it's like saying "i want to play in the NBA what school should i go to to learn to play bball?"

you need a LIFETIME of experience to compete at the highest level

i would say pic a niche in school and do that. certs are pretty much worthless now. any company interviewing you will care about the real world experience not the certs.
 6 years ago '06        #24
Panasonic 82 heat pts82
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^certs still help tho, alot of companies wont hire even if u hve the experience if u dnt hve certs as well
 6 years ago '06        #25
991 26 heat pts26 OP
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well you guys are right. All the job opps concerning help desk in memphis require 1 and 2 years experience. So how the heck can I even get a job? A little discouraging. I could get all my certs and it wouldn't matter.
 6 years ago '04        #26
egotistical 1 heat pts
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Some of these dudes are exaggerating, you can pretty much learn anything with computers with enough time put aside and studying. Its a lot easier if you have previous knowledge, yes but its not impossible.

As far as the no degree / no certs I have seen many people make it without certs, but rarely at a higher level without a degree. A degree nowadays in the IT field is almost a must for a higher level position. Don't get me wrong, if you shooting for a Geek squad manager, it probably could happen without a degree, but most corporate IT positions nowadays require a degree.

As far as the job thing goes trying getting into a low level call center IT type of job, like a lot of times software IT companies need people to deal with customer support. If not start going to school, and try to volunteer at a hospital, bank, school for IT work, usually its is always needed.

For certs you can self study through guides online, youtube, websites. Typically exams take about 3/4 months to study for of course it depends on how much time is set aside.

The order you should do stuff / start school FIRST, get a job / volunteer / then certs (because these aren't even always need I know many people who never even got 1 cert that are doing work on the senior level, there usually really good if you got a job, and it will guarantee you a increase in money or position, or if they will pay for you to get it.)
 6 years ago '04        #27
egotistical 1 heat pts
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 Panasonic said:
^certs still help tho, alot of companies wont hire even if u hve the experience if u dnt hve certs as well
Only time I really since certs help a lot were when it was a technology based company, usually if you work at a regular company, management / HR have no idea wtf that sh*t is.
 6 years ago '04        #28
x Tha Arkitek x 59 heat pts59
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 egotistical said:
Only time I really since certs help a lot were when it was a technology based company, usually if you work at a regular company, management / HR have no idea wtf that sh*t is.
While this is true that they don't know what it is, they are told by friends or web sites/resources, "look for certification A & certification B". Which is why you'll see ppl asking for an MCSE for a $12/hr level-1 help desk job.
 6 years ago '07        #29
iTzMe! 1 heat pts
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 micseles said:
sorry i found this thread so late, but heres my input....


I work as a helpdesk analyst at a local community college and part time as a tech at best buy on the geeksquad.

My best advice to you is TO GET INTO A SCHOOL NOW, then explore every possible IT related outlet your school offers. I've found that employers value experience moreso than anything in todays IT market.Just to give you an example, my current boss has no degree or certifications to her credit, NONE AT ALL.

Certs/degrees are cool, but they can be obtained after you get your foot in the door in the field. Often times employers will pay for your exams. Ive been on the helpdesk for two years and working as a tech for a year and havnt payed for one single credit hour out of pocket since my first couple of quarters before i got the job(s). I just recently recieved my a.ssociates in User Support and am currently 4 classes away from another degree in Network Engineering.
The college i work at offers part time jobs in the schools computer labs around the campus, so i started there. Alot of times, schools have money set aside to hire students into positions like these and all you really have to do is walk into the schools employment services room and tell them you want to work. It doesnt pay much but its a start.
From there i volunteered and interned at a couple places just to gain experience points and fluff for my resume for about a year.

Hopefully this info helps you. Aside from that, id say work on your soft/communication skills and totally submerse yourself in anything IT related (magazines, books etc) and learn as much as can until you feel comfortable choosing a particular field of IT you like to focus on. Good luck homie!!
Best Advise!!
 6 years ago '04        #30
SpittN4Cash 12 heat pts12
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I run the IT Helpdesk at the company I work for, and I'm also their IT Project manager.

I have a bachelors degree in CIS, and Im Microsoft certified (MCTS) and Oracle certified (OCA DBA I). I can read every programming language, and I have a ton of experience in web development.

The Helpdesk is cool as fu*k, but the big thing in 2012 will be InfoSec (Information security). That's the direction I'm moving in. Im studying for the Security+ and Certified Ethical Hacker certification to break into that field.

To get your foot in the door, I would say just get a helpdesk -- HDI certification -- (). It's industry recognized, and it shows that you know the Helpdesk role, as opposed to the CompTIA+ certification that proves you know components.

If you put on your resume that you have a Helpdesk HDI certification, I guarantee that you will get called for job offers for Helpdesk and Desktop support positions. They might be short term contracts (3-6 months) but the work will be steady, and the pay is great.



:cash:


Last edited by SpittN4Cash; 02-01-2012 at 09:01 PM..
 6 years ago '06        #31
Yung Dilla 1478 heat pts1478
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fu*k going to school for THOSE certs get the books study pay your fee to test for it that will save you about 15k+ i made that mistake paid like 19k to get my certs which i have done and but it would be easier to buy the books study yourself and then test no student loans or nothing computer science software engineer which i currently do i'd suggest schooling for that but them weak a.ss a+ certs nah doggie!!!
 01-03-2013, 10:45 PM         #32
Homer Piffson 
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thanks bro for starting this thread. I dont usually post here but basically...

Im currently in a B.S program of 'Information Technology and Administrative Management'. I have no experience in the IT field(currently a computer lab a.ssistant and a.ssistant librarian at my Uni) and trying to get a helpdesk job/entry level IT job.Living here in the Northwest it seems to be a tough market to crack. Any advice on certs needed that can help supplement my degree would surely be helpful.
 5 years ago '11        #33
bd2eazy 37 heat pts37
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bookmarked thread.

i just completed my first semester.. intro to comp sci C++ and am liking it.
next semester im taking intermediate programming and im not sure what else i should
get into. Only reason im taking programming classes while programming isnt my ultimate
goal is because they are the first prereq's and are also needed if i decide to transfer to a
CSU. But while im taking the Intermediate class im thinking ill also go this route, props to spittn4cash. that sound about right?

also.. im gonna take whatever steps necessary to land a gig with GeekSquad or something at my
Comm College.

im 25 years old... i gotta get this sh*t rollin dawg i only got 2 g's in the bank thats a disgrace. (do have a kid tho.. thats where most of it goes)


Last edited by bd2eazy; 01-04-2013 at 12:32 PM..
 5 years ago '11        #34
bd2eazy 37 heat pts37
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damn that HDi.... $700 for the online course???
 5 years ago '08        #35
[Trini Yute] 8 heat pts
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 bd2eazy said:
damn that HDi.... $700 for the online course???
Gotta invest in yourself dawgie.
But honestly, I've learned alot just from watching Youtube videos from Professor Messer:


[video - click to view]


I have the book too, but these sh*ts just help me better cause Im a visual learner.
 5 years ago '11        #36
bd2eazy 37 heat pts37
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 [Trini Yute] said:
Gotta invest in yourself dawgie.
But honestly, I've learned alot just from watching Youtube videos from Professor Messer:
u right bro, i just dont wannna drop 700 and be in way over my head. imma talk to my pops about payin for it. i think that HDI cert would be REALLY beneficial.
 5 years ago '12        #37
sigNN 14 heat pts14
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 [Trini Yute] said:
Gotta invest in yourself dawgie.
But honestly, I've learned alot just from watching Youtube videos from Professor Messer:



I have the book too, but these sh*ts just help me better cause Im a visual learner.
i studied my a.ss watching messers videos and failed the A+ twice i guess its my fault relying on just this source
 5 years ago '08        #38
[Trini Yute] 8 heat pts
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 LAZARO said:
i studied my a.ss watching messers videos and failed the A+ twice i guess its my fault relying on just this source
Your gonna wanna study from a book too imo, they usually come with a CD that you can do Practice Test's on
 5 years ago '06        #39
Mike in Tampa 20 heat pts20
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.....


Last edited by Mike in Tampa; 01-19-2013 at 10:42 AM..
 5 years ago '11        #40
bd2eazy 37 heat pts37
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school starting back up soon, il finish learning my first language c++.
also have to do some General Ed... but im gonna cop an A+
study guide/watch some Messer A+ youtube videos. Also joined a
forum and got some good advice from ppl in the field. Im gonna grab
the mike meyers complete exam guide and try to get a old comp to
take apart and learn with. Goal is to have my A+ by April at the LATEST.
gonna start my studies before the end of the month. I wanna give myself
some time to really absorb because balancing school, girlfriend, kid, and
a cert on the side is gonna be a challenge. but ey, CarpE Diem.

thanks for all the input yall, this thread helped alot.
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