this dice rep got some balls
Frustrated Battlefield Rep Unloads on Ungrateful Community
About a week before the Battlefield 3 beta began, the game's community manager had decided he'd heard enough shrill complaining about the fact that "Operation Metro" and not some other map would the only one playable. And so he went off.
Rewind: Operation Metro was revealed to be the beta map on Sept. 20. Apparently, large numbers of forum goers thought some other map would be used, like one that allowed up to 64 players. The choice of Metro did not sit well with many, and the Battlefield forums were filled with great anger and profound disappointment. This is what Daniel Matros, DICE's global community manager for Battlefield 3, had to confront at the end of the day.
"Right now, I am not in the mood to even browse in here and check out most parts of the forum," Daniel Matros began on Sept. 20. Saying that "the beta is a privilege, not a right," unless you got a key with a pre-order, Matros ripped into the whiners, still with a measured tone that suggests he had to choose his words carefully.
"The vibe I'm getting now is just that tons of ungrateful people don't understand how much work we are putting on this game how many overtime hours we are doing and also how many meetings we are in to ship a game like this."
Matros thanked those who did provide constructive feedback. "To the rest of you—grow up."