PSN outage 'goodwill gesture' includes a free download, 30 days free PlayStation Plus

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 7 years ago '04        #1
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|Roscoe 385 heat pts385
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PSN Intrusion Conference Info
 

 

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Notes handed out before a Sony press conference today (timed so conveniently at 1am EDT in the US, and noon on the Sunday of Golden Week in Japan) reveal that Sony plans to offer free downloads of unidentified "content," 30 days of free PlayStation Plus access to new and existing members, and 30 days of free Qriocity service. The paper also says that PSN service will be restored "soon."

Two days ago, a PlayStation Blog Q&A post mentioned that the company was considering a "goodwill gesture" to PSN users (and sure, why not Qriocity users too) put out by the two-week outage. The company will likely have to provide much more dramatic gestures to appease all the government organizations who have taken interest in the case (and, you know, that enormous data leak).

Sony "Executive Deputy President" Kaz Hirai has yet to take the stage, so there may be more details forthcoming, like the exact date of PSN reactivation.


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 PSN outage 'goodwill gesture' includes a free download, 30 days free PlayStation Plus, Qriocity | Joystiq



UPDATE:




Sony Press Release: Some PlayStation Network and Qriocity Services to be Available This Week




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SOME PLAYSTATION®NETWORK AND QRIOCITY™ SERVICES TO BE AVAILABLE THIS WEEK
Phased Global Rollout of Services to Begin Regionally;
System Security Enhanced to Provide Greater Protection of Personal Information


Tokyo, May 1, 2011 – Sony Computer Entertainment (SCE) and Sony Network Entertainment International (SNEI, the company) announced they will shortly begin a phased restoration by region of PlayStation®Network and Qriocity™ services, beginning with gaming, music and video services to be turned on. The company also announced both a series of immediate steps to enhance security across the network and a new customer appreciation program to thank its customers for their patience and loyalty.

Following a criminal cyber-attack on the company’s data-center located in San Diego, California, U.S.A., SNEI quickly turned off the PlayStation Network and Qriocity services, engaged multiple expert information security firms over the course of several days and conducted an extensive audit of the system. Since then, the company has implemented a variety of new security measures to provide greater protection of personal information. SNEI and its third-party experts have conducted extensive tests to verify the security strength of the PlayStation Network and Qriocity services. With these measures in place, SCE and SNEI plan to start a phased rollout by region of the services shortly. The initial phase of the rollout will include, but is not limited to, the following:

• Restoration of Online game-play across the PlayStation®3 (PS3) and PSP® (PlayStation®Portable) systems
-This includes titles requiring online verification and downloaded games
• Access to Music Unlimited powered by Qriocity for PS3/PSP for existing subscribers
• Access to account management and password reset
• Access to download un-expired Movie Rentals on PS3, PSP and MediaGo
• PlayStation®Home
• Friends List
• Chat Functionality


Working closely with several outside security firms, the company has implemented significant security measures to further detect unauthorized activity and provide consumers with greater protection of their personal information. The company is also creating the position of Chief Information Security Officer, directly reporting to Shinji Hasejima, Chief Information Officer of Sony Corporation, to add a new position of expertise in and accountability for customer data protection and supplement existing information security personnel. The new security measures implemented include, but are not limited to, the following:

• Added automated software monitoring and configuration management to help defend against new attacks
• Enhanced levels of data protection and encryption
• Enhanced ability to detect software intrusions within the network, unauthorized access and unusual activity patterns
• Implementation of additional firewalls

The company also expedited an already planned move of the system to a new data center in a different location that has been under construction and development for several months. In addition, PS3 will have a forced system software update that will require all registered PlayStation Network users to change their account passwords before being able to sign into the service. As an added layer of security, that password can only be changed on the same PS3 in which that account was activated, or through validated email confirmation, a critical step to help further protect customer data.

The company is conducting a thorough and on-going investigation and working with law enforcement to track down and prosecute those responsible for the illegal intrusion.

“This criminal act against our network had a significant impact not only on our consumers, but our entire industry. These illegal attacks obviously highlight the widespread problem with cyber-security. We take the security of our consumers’ information very seriously and are committed to helping our consumers protect their personal data. In addition, the organization has worked around the clock to bring these services back online, and are doing so only after we had verified increased levels of security across our networks,” said Kazuo Hirai, Executive Deputy President, Sony Corporation. “Our global audience of PlayStation Network and Qriocity consumers was disrupted. We have learned lessons along the way about the valued relationship with our consumers, and to that end, we will be launching a customer appreciation program for registered consumers as a way of expressing our gratitude for their loyalty during this network downtime, as we work even harder to restore and regain their trust in us and our services.”

Complimentary Offering and “Welcome Back” Appreciation Program

While there is no evidence at this time that credit card data was taken, the company is committed to helping its customers protect their personal data and will provide a complimentary offering to a.ssist users in enrolling in identity theft protection services and/or similar programs. The implementation will be at a local level and further details will be made available shortly in each region.

The company will also rollout the PlayStation Network and Qriocity “Welcome Back” program, to be offered worldwide, which will be tailored to specific markets to provide our consumers with a selection of service options and premium content as an expression of the company’s appreciation for their patience, support and continued loyalty.

Central components of the “Welcome Back” program will include:

• Each territory will be offering selected PlayStation entertainment content for free download. Specific details of this content will be announced in each region soon.
• All existing PlayStation Network customers will be provided with 30 days free membership in the PlayStation Plus premium service. Current members of PlayStation Plus will receive 30 days free service.
• Music Unlimited powered by Qriocity subscribers (in countries where the service is available) will receive 30 days free service.

Additional “Welcome Back” entertainment and service offerings will be rolled out over the coming weeks as the company returns the PlayStation Network and Qriocity services to the quality standard users have grown to enjoy and strive to exceed those exceptions.

SNEI will continue to reinforce and verify security for transactions before resuming the PlayStation®Store and other Qriocity operations, scheduled for this month.



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 Press Release: Some PlayStation Network and Qriocity Services to be Available This Week – PlayStation Blog



UPDATE:





Recap of Sony PSN's Intrusion Conference



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Over the evening, while most of us were sleeping here in the states, Sony conducted a short-notice press conference regarding the intrusion of their PlayStation Network and Qriocity. Apologizes were extended by Kaz Hirai, Shinji Hasejima, and Shiro Kambe for the inconvenience that has been placed on customer, followed by a very touching and humble bow.

Here’s a brief recap of what went down:

How was the PSN Hacked?

• The servers were located at AT&T’s server centers in California.
• On April 19th, unusual activity was noticed, an internal investigation was conducted. This activity had taken place from April 17 to April 19.
• On April 20 a temporary server shutdown was implemented to ensure security, minimize customer risk, and conduct an investigation. Sony then brought on a US security firm to help.
• The intrusion was a highly sophisticated attack by 1 intruder; once this was established, a second security firm was brought in.
• On April 24, Sony brought in another US security firm to analyze and gather information on the intrusion.
• On April 26, customers were notified.

Mr. Hirai confirmed that customer’s security codes for their credit cards were not compromised, and only a maximum of 10 million people use their credit cards on the PSN. An FBI criminal investigation is currently being conducted in order to catch the intruder.

New Security measures:

• Accelerating the move of data severs from San Diego to a different location (unmentioned).
• Enhancing the detection capabilities for unauthorized intrusions.
• Enhanced Software monitoring.
• Enhanced levels of encryption.
• Enhanced ability to detect software intrusions within the network.
• Implementation of additional firewalls.
• Created a position of Chief Information Officer to monitor the network.
• PS3 will have a system update that will require all PS3 users to change their passwords, which can only be changed on the same PS3 where it was created or through a validated email confirmation.
• Sony will consider covering the cost of reissuing new cards for those affected.
• Sony will consider paying for identity theft protection services in each country of those affected.
• Sony will implement a program to provide global customers will exclusive premium content; free content, 30 day free PS+, current PS+ users will receive 30 days of free service.

Sony also confirmed that they will never contact customers asking for any personal information. They plan to incrementally restart all PSN services, and additional services will be added in the near future. Parts of the Playstation Network will be restored within a week:

• Registration.
• Online play.
• Playing downloaded movies.
• Playing unexpired movie rentals.
• PlayStation Home and chat functionalities.
• Full services will be restored within the month.


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 Recap of Sony’s PSN Intrusion Conference (When PSN Will Return, Compensation, and More)


Last edited by |Roscoe; 05-01-2011 at 01:36 AM..

125 comments for "PSN outage 'goodwill gesture' includes a free download, 30 days free PlayStation Plus"

 05-01-2011, 12:14 AM         #2
IronMaiden 
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this was the right thing for sony to do

i just hope the server comes up soon i need to get my portal 2 for PC up and running.. cant play coop on my ps3 or my pc cause of psn
 7 years ago '05        #3
JaiMega 
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Unless they giving us one free download for ANY PAID content I don't give a fu*k lol
 7 years ago '10        #4
duval88 3 heat pts
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What about those of us who have already paid for PS+ Sony
 7 years ago '05        #5
JaiMega 
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 duval88 said:
What about those of us who have already paid for PS+ Sony
Learn2read.

30 Days more free PSN+ service
 7 years ago '07        #6
JaeNice 7 heat pts
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Good there doing this. like IronMaiden im more interested in finally being able to play portal co op or MK9 online.
 05-01-2011, 12:23 AM         #7
IronMaiden 
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 JaeNice said:
Good there doing this. like IronMaiden im more interested in finally being able to play portal co op or MK9 online.
fu*k yeah

i just hope my PSN+ sh*t wont vanish because i was gonna renew it on the 21st (it was ending on the 21st or 22nd) and psn servers were down on the 20th at night so i couldnt fu*king renew it.

ima be pissed if i lost all my free sh*t from psn+ but since they said they are giving 30 days for paid and non paid i a.ssume they will let whatever psn+ accounts that were going to expire in the downtime will be extended so people dont lose sh*t.
 7 years ago '08        #8
AyeDre 13 heat pts13
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 duval88 said:
What about those of us who have already paid for PS+ Sony
 JaiMega said:
Learn2read.

30 Days more free PSN+ service


anyway. Nice. Even if I had my PS3 still I wouldn't have been affected by the servers being down so this would have just been a plus.

(I don't have my 360 anymore either before a fanboy tries to to say something )
 7 years ago '10        #9
duval88 3 heat pts
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 JaiMega said:
Learn2read.

30 Days more free PSN+ service

I only read the title, I hadn't read the article yet. That was my bad. Either way 30 more days :rolleyes:
 7 years ago '04        #10
|Roscoe 385 heat pts385 OP
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Added the PS Blog official update
 7 years ago '04        #11
LordBlanco|M 50 heat pts50
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ehh....
 7 years ago '04        #12
Da Ill One|M 4602 heat pts4602
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I dont think Sony owed us anything at all actually... But its cool of them to offer people stuff i wont use the free stuff but like I said nice to offer
 7 years ago '05        #13
Chuck_Remixed 255 heat pts255
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 Da Ill One said:
I dont think Sony owed us anything at all actually... But its cool of them to offer people stuff i wont use the free stuff but like I said nice to offer
They let two weeks of my PS+ access run without access to it. Since its based on days, they at least owe me that. Other than that oh well.
 7 years ago '07        #14
JaeNice 7 heat pts
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 Da Ill One said:
I dont think Sony owed us anything at all actually... But its cool of them to offer people stuff i wont use the free stuff but like I said nice to offer
my boy says the same thing but i didn't and still don't get that argument. I get its a free service and + members will more than likely be reimbursed in some way but we bought PS3's and we can't use them to our pleasure or to the console's full capabilities.

not to forget people who use Netflix and Hulu plus on their ps3's. I think some type of "goodwill gesture" was entitled, no?
 7 years ago '07        #15
stargod 
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theyre dodging the questions about cc info being leaked.answering with a bunch of ehhhhhhhhh's
 7 years ago '10        #16
duval88 3 heat pts
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Now that I think about it, it's funny that they're offering 30 days free of PS+ seeing as anyone who didn't have the service before, anything they download for free they'll lose after the 30 days. Unless of course they actually decide to subscribe to PS+ afterwards



You ain't slick Sony
 7 years ago '07        #17
stargod 
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 duval88 said:
Now that I think about it, it's funny that they're offering 30 days free of PS+ seeing as anyone who didn't have the service before, anything they download for free they'll lose after the 30 days. Unless of course they actually decide to subscribe to PS+ afterwards



You ain't slick Sony
They know what theyre tryna do.

 7 years ago '04        #18
|Roscoe 385 heat pts385 OP
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Added full recap of Sony's conference to OP
 7 years ago '05        #19
Chuck_Remixed 255 heat pts255
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 duval88 said:
Now that I think about it, it's funny that they're offering 30 days free of PS+ seeing as anyone who didn't have the service before, anything they download for free they'll lose after the 30 days. Unless of course they actually decide to subscribe to PS+ afterwards



You ain't slick Sony
If their policy remains the same under these conditions that they are letting all psn members have access to + for 30 days, then you keep free DLC, avatars and themes. So that KZ3 map pack that was free for PS+ will remain yours even if your subscription runs out.


Last edited by Chuck_Remixed; 05-01-2011 at 01:44 AM..
 05-01-2011, 01:42 AM         #20
WorldsStrangest 
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can i change my PSN password without access to a PS3?? say like, loggin into a ps3.com or something and changing it there?
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