Valued PlayStation Network/Qriocity Customer:
We have discovered that between April 17 and April 19, 2011,
certain PlayStation Network and Qriocity service user account
information was compromised. As a result of what we have found
to date, we have:
1) Temporarily turned off PlayStation Network and Qriocity services;
2) Engaged an outside, recognized security firm to conduct a full and
complete investigation into what happened; and
3) Quickly taken steps to enhance security and strengthen our network
infrastructure by rebuilding our system to provide you with greater
protection of your personal information.
We greatly appreciate your patience, understanding and goodwill as
we do whatever it takes to resolve these issues as quickly and efficiently
Although we are still investigating the details of this incident, we
believe that an unauthorized person has obtained the following information
that you provided: name, address (city, state, zip), country, email address,
birthdate, PlayStation Network/Qriocity password and login, and handle/PSN
online ID. It is also possible that your profile data, including purchase
history and billing address (city, state, zip), and your PlayStation
Network/Qriocity password security answers may have been obtained.
If you have authorized a sub-account for your dependent, the same
data with respect to your dependent may have been obtained.
While there is no evidence at this time that credit card data was
taken, we cannot rule out the possibility. If you have provided your
credit card data through PlayStation Network or Qriocity, out of an
abundance of caution we are advising you that your credit card number
(excluding security code) and expiration date may have been obtained.
For your security, we encourage you to be especially aware of email,
telephone and postal mail scams that ask for personal or sensitive
information. Sony will not contact you in any way, including by email,
asking for your credit card number, social security number or other
personally identifiable information. If you are asked for this information,
you can be confident Sony is not the entity asking. When the PlayStation Network
and Qriocity services are fully restored, we strongly recommend that you
log on and change your password. Additionally, if you use your PlayStation
Network or Qriocity user name or password for other unrelated services or
accounts, we strongly recommend that you change them, as well.
Under Massachusetts law, you have the right to obtain any police report
filed in regard to this incident. If you are the victim of identity theft,
you also have the right to file a police report and obtain a copy of it.
Massachusetts law also allows consumers to place a security freeze on their
credit reports. A security freeze prohibits a credit reporting agency from
releasing any information from a consumer's credit report without written
authorization. However, please be aware that placing a security freeze on
your credit report may delay, interfere with, or prevent the timely approval
of any requests you make for new loans, credit mortgages, employment, housing
or other services.
If you have been a victim of identity theft, and you provide the credit
reporting agency with a valid police report, it cannot charge you to place,
lift or remove a security freeze. In all other cases, a credit reporting
agency may charge you up to $5.00 each to place, temporarily lift, or
permanently remove a security freeze.
was that an email you got from them because you may be one of the users whos info got hacked? or are they sending that to everyone because i checked my email and havent got that yet or is that up on there site?