PSN Update: CC/Personal information has indeed been taken, PSN expected to be back up within a week

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 7 years ago '08        #1
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Arson 84 heat pts84
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PSN Update: CC/Personal information has indeed been taken, PSN expected to be back up within a week
 

 

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Thank you for your patience while we work to resolve the current outage of PlayStation Network & Qriocity services. We are currently working to send a similar message to the one below via email to all of our registered account holders regarding a compromise of personal information as a result of an illegal intrusion on our systems. These malicious actions have also had an impact on your ability to enjoy the services provided by PlayStation Network and Qriocity including online gaming and online access to music, movies, sports and TV shows. We have a clear path to have PlayStation Network and Qriocity systems back online, and expect to restore some services within a week.

We’re working day and night to ensure it is done as quickly as possible. We appreciate your patience and feedback.

Valued PlayStation Network/Qriocity Customer:
We have discovered that between April 17 and April 19, 2011, certain PlayStation Network and Qriocity service user account information was compromised in connection with an illegal and unauthorized intrusion into our network. In response to this intrusion, we have:

Temporarily turned off PlayStation Network and Qriocity services;
Engaged an outside, recognized security firm to conduct a full and complete investigation into what happened; and
Quickly taken steps to enhance security and strengthen our network infrastructure by re-building our system to provide you with greater protection of your personal information.

We greatly appreciate your patience, understanding and goodwill as we do whatever it takes to resolve these issues as quickly and efficiently as practicable.

Although we are still investigating the details of this incident, we believe that an unauthorized person has obtained the following information that you provided: name, address (city, state, zip), country, email address, birthdate, PlayStation Network/Qriocity password and login, and handle/PSN online ID. It is also possible that your profile data, including purchase history and billing address (city, state, zip), and your PlayStation Network/Qriocity password security answers may have been obtained. If you have authorized a sub-account for your dependent, the same data with respect to your dependent may have been obtained. While there is no evidence at this time that credit card data was taken, we cannot rule out the possibility. If you have provided your credit card data through PlayStation Network or Qriocity, out of an abundance of caution we are advising you that your credit card number (excluding security code) and expiration date may have been obtained.

For your security, we encourage you to be especially aware of email, telephone, and postal mail scams that ask for personal or sensitive information. Sony will not contact you in any way, including by email, asking for your credit card number, social security number or other personally identifiable information. If you are asked for this information, you can be confident Sony is not the entity asking. When the PlayStation Network and Qriocity services are fully restored, we strongly recommend that you log on and change your password. Additionally, if you use your PlayStation Network or Qriocity user name or password for other unrelated services or accounts, we strongly recommend that you change them, as well.

To protect against possible identity theft or other financial loss, we encourage you to remain vigilant, to review your account statements and to monitor your credit reports. We are providing the following information for those who wish to consider it:

U.S. residents are entitled under U.S. law to one free credit report annually from each of the three major credit bureaus. To order your free credit report, visit
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 www.annualcreditreport.com or call toll-free (877) 322-8228.

We have also provided names and contact information for the three major U.S. credit bureaus below. At no charge, U.S. residents can have these credit bureaus place a “fraud alert” on your file that alerts creditors to take additional steps to verify your identity prior to granting credit in your name. This service can make it more difficult for someone to get credit in your name. Note, however, that because it tells creditors to follow certain procedures to protect you, it also may delay your ability to obtain credit while the agency verifies your identity. As soon as one credit bureau confirms your fraud alert, the others are notified to place fraud alerts on your file. Should you wish to place a fraud alert, or should you have any questions regarding your credit report, please contact any one of the agencies listed below.

Experian: 888-397-3742;
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 www.experian.com; P.O. Box 9532, Allen, TX 75013
Equifax: 800-525-6285;
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 www.equifax.com; P.O. Box 740241, Atlanta, GA 30374-0241
TransUnion: 800-680-7289;
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 www.transunion.com; Fraud Victim a.ssistance Division, P.O. Box 6790, Fullerton, CA 92834-6790

You may wish to visit the web site of the U.S. Federal Trade Commission at
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 Deter. Detect. Defend. Avoid ID Theft or reach the FTC at 1-877-382-4357 or 600 Pennsylvania Avenue, NW, Washington, DC 20580 for further information about how to protect yourself from identity theft. Your state Attorney General may also have advice on preventing identity theft, and you should report instances of known or suspected identity theft to law enforcement, your State Attorney General, and the FTC. For North Carolina residents, the Attorney General can be contacted at 9001 Mail Service Center, Raleigh, NC 27699-9001; telephone (877) 566-7226; or
[pic - click to view]

 NCDOJ. For Maryland residents, the Attorney General can be contacted at 200 St. Paul Place, 16th Floor, Baltimore, MD 21202; telephone: (888) 743-0023; or
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 Maryland Attorney General - Home Page.

We thank you for your patience as we complete our investigation of this incident, and we regret any inconvenience. Our teams are working around the clock on this, and services will be restored as soon as possible. Sony takes information protection very seriously and will continue to work to ensure that additional measures are taken to protect personally identifiable information. Providing quality and secure entertainment services to our customers is our utmost priority. Please contact us at 1-800-345-7669 should you have any additional questions.

Sincerely,
Sony Computer Entertainment and Sony Network Entertainment

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 Update on PlayStation Network and Qriocity – PlayStation Blog


Q&A on the breech


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 http://faq.en.playstation .. B&p_faqid=5593


Last edited by Arson; 04-26-2011 at 02:23 PM..

182 comments for "PSN Update: CC/Personal information has indeed been taken, PSN expected to be back up within a week"

 7 years ago '06        #2
coolio 57 heat pts57
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hasinded
 7 years ago '09        #3
Acid Rap 78 heat pts78
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Although we are still investigating the details of this incident, we believe that an unauthorized person has obtained the following information that you provided: name, address (city, state, zip), country, email address, birthdate, PlayStation Network/Qriocity password and login, and handle/PSN online ID. It is also possible that your profile data, including purchase history and billing address (city, state, zip), and your PlayStation Network/Qriocity password security answers may have been obtained. If you have authorized a sub-account for your dependent, the same data with respect to your dependent may have been obtained. While there is no evidence at this time that credit card data was taken, we cannot rule out the possibility. If you have provided your credit card data through PlayStation Network or Qriocity, out of an abundance of caution we are advising you that your credit card number (excluding security code) and expiration date may have been obtained.
 7 years ago '04        #4
Liquid-Science 28 heat pts28
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I didn't have any CC info on my psn account...I don't even think I put my real address
 7 years ago '04        #5
KURUPTION!!! 541 heat pts541
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Wow. This is really unacceptable. I'm glad I have credit monitoring and my paypal debit card was the only thing on my PSN account, but I will never EVER purchase anything on a console with anything other than a prepaid card. Like I always say regarding the PSN, you get what you pay for
 7 years ago '06        #6
A.M.BESSA 4 heat pts
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damn notha week
 7 years ago '04        #7
MosDefinition 19 heat pts19
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 7 years ago '08        #8
Arson 84 heat pts84 OP
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So to get back at Sony for suing a fellow hacker, a rogue agent of anonymous hacked PSN and took information so Sony would in turn, be sued by their customers
 7 years ago '05        #9
Chuck_Remixed 288 heat pts288
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Good thing i only use my debit card on PSN.
 7 years ago '08        #10
Arson 84 heat pts84 OP
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class. action. lawsuit.


oh, and Sony says fu*k you to PSN Plus users

An anonymous source close to Sony Computer Entertainment Europe has today told PSU that the company will not offer any form of compensation to PlayStation Plus subscribers for the recent PlayStation Network downtime.PlayStation users have now been offline


Last edited by Arson; 04-26-2011 at 02:24 PM..
 7 years ago '10        #11
freshprinceoba 18 heat pts18
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Just got a ps3 a month ago.. this is unacceptable..

its going back tomorrow and ill get a 360 even though i dont like that piece of sh*t..

privacy>>quality>>quantity


yes i'm :nasmad:
 7 years ago '05        #12
P-Hill|M 26 heat pts26
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You gotta sit back and just laugh


in a matter of what... less than half a year of n*ggaz going at GeoHot and the hackers turned the nice peaceful PSN into a clusterfu*k.
 7 years ago '06        #13
JCSIII 72 heat pts72
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 kuruption said:
Wow. This is really unacceptable. I'm glad I have credit monitoring and my paypal debit card was the only thing on my PSN account, but I will never EVER purchase anything on a console with anything other than a prepaid card. Like I always say regarding the PSN, you get what you pay for

I had issue with Microsoft when I was using my card and I've been using prepaid on both systems ever since and I agree this is some bush league sh*t here,totally unacceptable.
 7 years ago '08        #14
Arson 84 heat pts84 OP
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Sony might be done after this gen breh

Q.5 How many were affected? How many per each region? What is the latest status of PlayStation Network registered account/ operating countries.

Our investigation indicates that all PlayStation Network/ Qriocity accounts may have been affected.
really?


Sony's E3 conference will be incredible
 7 years ago '05        #15
P-Hill|M 26 heat pts26
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 7 years ago '08        #16
Arson 84 heat pts84 OP
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Senator: Sony playing games with PlayStation outage

By TONY ROMM | 4/26/11 2:48 PM EDT

A breach that’s kept Sony’s PlayStation Network offline for six days hasn’t just angered about 75 million online gamers — it’s peeved Sen. Richard Blumenthal (D-Conn.) too.

The senator fired off a letter to Sony on Tuesday to note he is “troubled by the failure” of the company to “immediately notify affected customers of the breach and to extend adequate financial data security protections.”

Sony’s PlayStation Network was shut down last Wednesday, and the company initially noted the service would return in “a day or two.” In the days to follow, however, Sony has only admitted its online gaming network did experience a significant “external intrusion.” The company has yet to detail how the breach occurred and whether consumers’ personal data has been affected.

The lack of answers hasn’t pleased Blumenthal. The former Connecticut attorney general noted in his letter that a breach of such magnitude “immediately raises concerns of data privacy, identity theft and other misuse of sensitive personal and financial data, such as names, email addresses and credit and debit card information.”

“I am concerned that PlayStation Network users’ personal and financial information may have been inappropriately accessed by a third party. Compounding this concern is the troubling lack of notification from Sony about the nature of the data breach,” the senator wrote to Jack Tretton, president and CEO of Sony Computer Entertainment America.

“Although the breach occurred nearly a week ago, Sony has not notified customers of the intrusion, or provided information that is vital to allowing individuals to protect themselves from identity theft, such as informing users whether their personal or financial information may have been compromised. Nor has Sony specified how it intends to protect these consumers,” Blumenthal continued.

The breach that’s sidelined the PlayStation Network is only the latest in a series of high-profile hacker attacks and leaks directed at top Web services. It comes on the heels of the Epsilon data breach, which generated headlines around the nation because it exposed the names and email addresses of millions of customers who do business with Target, Walgreens, Best Buy and other retail giants.

Blumenthal has called on Epsilon, too, to offer a more public explanation of the breach.

This article first appeared on POLITICO Pro at 2:08 p.m. on April 26, 2011.


 7 years ago '05        #17
P-Hill|M 26 heat pts26
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And I'm supposed to continue to trust Sony with my info?





NEVER AGAIN.


and that goes for ALL CONSOLES.
 7 years ago '09        #18
Acid Rap 78 heat pts78
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Does anybody know the trade in credit of a slim 160GB PS3 at Gamestop? I called and asked, but they were being as*holes about coming with a price. I'd do it if it were kinda close to $200 just to be done.
 7 years ago '06        #19
JCSIII 72 heat pts72
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Incredible,Sony's being ran by a bunch of incompetent morons.I honestly don't know about these motherfu*kers now smdh.
 7 years ago '05        #20
P-Hill|M 26 heat pts26
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 NnAiTnAjSa317 said:
Does anybody know the trade in credit of a slim 160GB PS3 at Gamestop? I called and asked, but they were being as*holes about coming with a price. I'd do it if it were kinda close to $200 just to be done.
you're better off craigslisting or ebaying it. Gamestop will probably give you 130-150 for it
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