Sprint Now Replacing Touch Pro with Touch Pro 2

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Props Slaps
 10-12-2009, 07:04 PM         #21
tj.iscool 
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i just did me an online replacement order s**t said they
gonna send me a TP in 2-3 days...so wack, oh well im gettin a HTC Hero anyway
 9 years ago '06        #22
bookerx3 8 heat pts
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 TheLegazY said:
Ok, what if it doesnt have problems and the back has a crack on it ;)
From what I have been seeing, it needs to have a problem that cannot be fixed like software issues. To be honest, it should not be too hard finding something wrong with a Touch Pro. I named a few real issues I was having (lag, freezing, menu bugs) then listed some issues others were having that I knew would be nearly impossible to test for.
 9 years ago '06        #23
Blockburner28 67 heat pts67
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I went today and the dude was cool as hell. He used it to get his touch pro 2. He said man I can get you this phone and let me play with it and explained everything to me about the phone. After he got the system it he showed me on the computer that they didn't have the phone in stock. So I just ordered another tp just to put more phones on my account for future reasons :D This is the 8th lol
 9 years ago '05        #24
dipset kid0221 1 heat pts
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 Blockburner28 said:
I went today and the dude was cool as hell. He used it to get his touch pro 2. He said man I can get you this phone and let me play with it and explained everything to me about the phone. After he got the system it he showed me on the computer that they didn't have the phone in stock. So I just ordered another tp just to put more phones on my account for future reasons :D This is the 8th lol


Is anyone else going to use this to try to get one of the other phones? I might just get the Blackberry Tour instead since there's no more Touch Pro 2's
 9 years ago '06        #25
Blockburner28 67 heat pts67
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 dipset kid0221 said:


Is anyone else going to use this to try to get one of the other phones? I might just get the Blackberry Tour instead since there's no more Touch Pro 2's
Wait a few days or til next week. That touch pro 2 I played was nice as hell.
 9 years ago '06        #26
GlynnJR 
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Since my touch pro was stolen and iWas waitin' 2 report it to sprint, will try to give me a touch pro again or try to back order a touch pro 2 for me? And this will the tha 3rd time iOrdered another one(this is tha 1st theft tho). Whats the number for insurance anyway?
 9 years ago '06        #27
GlynnJR 
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iWas readin' all of dis then iGott excited, so iCalled my ppl who worked @ sprint and asked them about it and dis is what they sent me...

Internet Has Incorrect Information About HTC Touch Pro Exchange Policy



Some internet sites and blogs are reporting that Sprint will automatically exchange the HTC Touch Pro for customers who have issues with the device. This is not true. Standard triage and repair options for this device still apply.



Specialists: All
Customers: All
Effective Date: 10/10/09



What you need to do:

If customers say that they saw on the internet that Sprint will automatically replace their HTC Touch Pro with a new different device:

o Apologize but explain this information was not posted by or authorized by Sprint.

o Standard troubleshooting is still performed.
o If they do need to go to a Sprint Authorized Phone Repair Center , the technician determines the best solution for them.




Let‘s review standard troubleshooting for devices:
Follow standard triage and repair options.

1. Confirm the device has most current software and PRL installed.

2. Ask if the device has been power-cycled by removing the battery. Battery removal is recommended on most devices; however, smart devices may take longer to restart.

3. Ask if the customer has physically damaged the device such as:

Cracked or broken housing

Cracked or separated flip or hinge a.ssembly

Cracked or bleeding Liquid Crystal Display (LCD)

Cracked or broken lenses

Broken or bent port and pins

Liquid damage of any kind

Physical device damages are handled by Asurion. Refer customers enrolled in Total Equipment Protection (TEP) or Equipment Replacement Program (ERP) to to file a claim. Check customer’s upgrade eligibility if they are not enrolled in TEP or ERP as physical damage is not covered under Advanced Exchange without a cost.

4. Check for device ‘Known Issues’ in KMS Device Search.

5. Confirm the customer has proper coverage in their current location.

Once you have performed all the required troubleshooting and the device issue remains unresolved, refer a customer to a Sprint Authorized Phone Repair Center .

Do not set any expectations on what the Sprint Authorized Phone Repair Center will do for the customer. The repair center technician always determines the best solution (repair or replace), turnaround time, and cost (if any).


So iDont know what the hell to believe
 9 years ago '06        #28
bookerx3 8 heat pts
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^^^ Kinda off topic but are those your times in your sig bro? 47.2-400m, 21.0 200m, 10.38 100m are all pretty damn impressive!
 10-13-2009, 10:27 AM         #29
Nutty2003 
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Listen, if you don't have a legitimate problem with your touch pro and are just trying to scam the system for a new phone, then they aren't doing s**t for you. You have to go to a sprint service center, damaged phone on hand for inspection. If they determine your phone needs to be replaced, on their discretion... they will offer you any of the replacement options you want. They will give TP2's to those that request them, but they are out of stock and you don't have an option to order it as the process order is grayed out.
 10-13-2009, 11:06 AM         #30
Nutty2003 
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 legendisdope said:
^ damn so i cant talk to them over the phone and have them send me a new tp2??

lets keep this thread goin see how many people can get the phones and when itll be availible.
they won't send you a new tp2 over the phone unless you've had your account marked by a service center declaring your phone damaged.
 9 years ago '06        #31
GlynnJR 
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 bookerx3 said:
^^^ Kinda off topic but are those your times in your sig bro? 47.2-400m, 21.0 200m, 10.38 100m are all pretty damn impressive!
Thanx bruh...iWas gettin' it in my freshman and sophmore year in skool...den iPulled my hammy, my cousin gott k!lled, my granny house gott broken into, and iAint ran since...Krazy now dat iLook baq @ it...iD b n tha 46's n tha 4, 20's n tha 2, and my 100 would've dropped a lil bitt, but that was always my worst event. Did u run? My biggest dissapointment was nott playin' football...My high skool used 2 play against Jeramy Maclin all tha time and he aint do shyt baq den...now dis n*ggah makin' millions lol
 9 years ago '06        #32
GlynnJR 
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 Nutty2003 said:
they won't send you a new tp2 over the phone unless you've had your account marked by a service center declaring your phone damaged.
Aiight iUnderstand dat...what about tha tp2 going 4 200 bucks for business lines? What qualifies you for that? iWork @ a hospital and we have a friggin' sprint in hurr so maybe iCan gett dat?
 10-13-2009, 11:19 AM         #33
Nutty2003 
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the price drop for HTC TouchPro2 from Sprint is only available to corporate liable customers with 100+ lines. All other channels will sell at original price $349.99 with a two-year service agreement and after $100 mail-in rebate.

*Copy & Pasted*
 9 years ago '06        #34
bookerx3 8 heat pts
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 GlynnJR said:
Thanx bruh...iWas gettin' it in my freshman and sophmore year in skool...den iPulled my hammy, my cousin gott k!lled, my granny house gott broken into, and iAint ran since...Krazy now dat iLook baq @ it...iD b n tha 46's n tha 4, 20's n tha 2, and my 100 would've dropped a lil bitt, but that was always my worst event. Did u run? My biggest dissapointment was nott playin' football...My high skool used 2 play against Jeramy Maclin all tha time and he aint do shyt baq den...now dis n*ggah makin' millions lol
Yea I ran in highschool. 49.4 400m, 21.9 200m, 11.02 100m (also worst event), 2:00 800m (only ran once for points to win meet). I tore my ACL 2 days before the state track meet and that pretty much ended my career. I went to high school and ran with David Neville (bronze 400m and gold 4x400 in Beijeng) and his dad was my AAU coach. But I always missed track and when I saw your times they piqued my interest.
 9 years ago '06        #35
GlynnJR 
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 bookerx3 said:
Yea I ran in highschool. 49.4 400m, 21.9 200m, 11.02 100m (also worst event), 2:00 800m (only ran once for points to win meet). I tore my ACL 2 days before the state track meet and that pretty much ended my career. I went to high school and ran with David Neville (bronze 400m and gold 4x400 in Beijeng) and his dad was my AAU coach. But I always missed track and when I saw your times they piqued my interest.
What state are you from? iM n Missouri and ppl dont kno' they we gott sum rollaz hurr lol...dat all bad...but David is a beast tho! iDidnt do summer track or football cuz of summer jobs...thats tha only time iWorked...if iWould've did summer track man...iWould've have scholarship offers from err whurr!! Only track star iKnow personally is Mike Roger's and he's gettin' nice...
 9 years ago '06        #36
bookerx3 8 heat pts
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 GlynnJR said:
What state are you from? iM n Missouri and ppl dont kno' they we gott sum rollaz hurr lol...dat all bad...but David is a beast tho! iDidnt do summer track or football cuz of summer jobs...thats tha only time iWorked...if iWould've did summer track man...iWould've have scholarship offers from err whurr!! Only track star iKnow personally is Mike Roger's and he's gettin' nice...
From Indiana. David is cool as hell and set the state record in the 400m his senior year 46.9.
He even gave me one of his shoes that he ran in during the olympics and signed it for me. His youngest sister is in high school now and is beasting as well.
 10-13-2009, 09:03 PM         #37
v_nwankwo 
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Yep its true mine is coming in on friday. Here is how you do it:

I told them
1)Battery gets too hot and shuts the phone down after 40minutes of talk time.
2)Keyboard locks up so i have to hard reset everytime
3) Battery doesnt last

Honestly my s**t was brand new but i didnt like the ish. They guy was talking ish at first then i asked for the manager, it turns out that sprint will allow you to switched tp1 for tp2 they just dont tell everyone. No charge.
 9 years ago '04        #38
slickbandit 
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 v_nwankwo said:
Yep its true mine is coming in on friday. Here is how you do it:

I told them
1)Battery gets too hot and shuts the phone down after 40minutes of talk time.
2)Keyboard locks up so i have to hard reset everytime
3) Battery doesnt last

Honestly my s**t was brand new but i didnt like the ish. They guy was talking ish at first then i asked for the manager, it turns out that sprint will allow you to switched tp1 for tp2 they just dont tell everyone. No charge.

Did you do this in store, or over the phone?
 10-14-2009, 07:59 AM         #39
ĐρЗŘ 
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 slickbandit said:
Did you do this in store, or over the phone?
^^^^^^^^^^^
 9 years ago '06        #40
Eckogreen 2 heat pts
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sounds to good to be true
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