HEADS UP: If you have a MOGUL

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Props Slaps
 9 years ago '04        #41
Drug Free|M 11 heat pts11
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i dunno we'll see

i hope im lucky.
 9 years ago '04        #42
Nu Tymez 8 heat pts
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I dunno why it isnt working for you guys, I did it and got a Touch Pro.. gave the link to like 2 friends of mine and it said they both were getting Touch Pros... so I dont know if they got a flood of Moguls recently.. but hopefully it works out for everyone
 9 years ago '04        #43
Drug Free|M 11 heat pts11
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it could depend on where u live..some sprint insurance centers might have some in stock other might not

unless they are all coming from the same place.
 01-24-2009, 01:26 AM         #44
thegraphixking 
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yezzir sh*t works.....I'll be gettin my Touch Pro in the mail 2morow hopefully....Monday at the latest. got a homegirl in tech support hooked dat sh*t up free ninety free
 9 years ago '04        #45
Nu Tymez 8 heat pts
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 PDA said:
it could depend on where u live..some sprint insurance centers might have some in stock other might not

unless they are all coming from the same place.
Well I live in Illinois and mine came from Louisville, KY.. so I dont know if they all come from the same place.. but everyone I told here has done it and all have received Touch Pros... so I dunno... Just was trying to give everyone a heads up.. because I am sure we all can find some issue with the Mogul.. Mine was laggy and the keyboard didnt respond correctly which I know is a common issue in addition to the "White Spot" everyone was getting...
 9 years ago '04        #46
Drug Free|M 11 heat pts11
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i dunno

hopefully i get one
 9 years ago '06        #47
Blockburner28 65 heat pts65
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If you did it online you can use your ESxxxxx to track it via ups. Go to click tracking and look for the track by reference number then put your order number in. I tracked mine and its coming in monday. If the weight is 3.40 lbs then you got yourself a touch pro.
 9 years ago '04        #48
Drug Free|M 11 heat pts11
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it says theres no info for mine yet
 01-25-2009, 09:55 AM         #49
Icanseesounds 
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 bigshock said:
That sh*t id dead now. I went to get my sh*t today and it's all gone. They talkin about 5-10 days for a fu*kin mogul now. no more touch or diamond.

hells yeah i jus got my sh*t back and now the back keyboard light wont come on !! but i like the mogul to much to replace it...and besides the touch pro is wack
 9 years ago '05        #50
SupaMann 47 heat pts47
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 Icanseesounds said:
hells yeah i jus got my sh*t back and now the back keyboard light wont come on !! but i like the mogul to much to replace it...and besides the touch pro is wack


You do realize that the touch pro does everything your mogul does and then more?
 9 years ago '04        #51
me707 
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 PDA said:
it says theres no info for mine yet
You may have to email ecare. I used the link listed in this thread and I thought it went through (the site provided me with the ES # as well). I sent an email to sprint because it said I would get a tracking number, which I didn't. Ecare wrote me back the following:

Dear x*xx

I am sorry for the inconvenience that you are experiencing for the
replacement phone.

Asurion handles the insurance claim for the replacement of the phone.
Please contact Asurion at (800) 584-3666 for the status of the
replacement phone. The representative with the Asurion will be able to
assist you regarding the replacement phone and the tracking number.

Thank you again for contacting Sprint. We appreciate your business.

Sincerely,
Jazz M
Customer Service Specialist
Sprint

I called Asurion today and the rep told me that I was getting a brand new Touch Pro in 1-2 business days.
 9 years ago '04        #52
Drug Free|M 11 heat pts11
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should i just call Asurion instead of emailing sprint?
 9 years ago '05        #53
SupaMann 47 heat pts47
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 Nu Tymez said:
You guys can just go to this link..

File an insurance claim for the Mogul, they will replace it with a Touch Pro because the Moguls are out of stock... Its works, I am waiting for my Touch Pro in the mail right now. Lots of others have already received theirs...
Just went to the link and followed the steps.

Phone Replacement Order Summary
Customer Name ******* *******
Wireless Number (***)***-****
Defective Model REC UTSTAR PPC6800 SINGLE
MSN/ESN zzzzzzzzzzz
Main Issue Buttons Do Not Work
Additional Issues where do I begin?Keyboard has lag when typing and sometimes repeats a letter. I also find it will not back "arrow left or Del". Sometimes when I power off/on friends will tell me I already sent them a text msg. Time zone keeps changing on its own.

Replacement Model UTStarcom Touch Pro Handset Kit

Replacement Charge $0.00 plus applicable taxes

Email Address *******@gmail.com
Contact Number *******
Oh and also a screen came up said that I saved $55 so I wont be charged?

Major props for the link homie because my shyt really was acting up. Everytime I go back to the sprint store they just give me another warranty replacement refurb.

I'll let ya'll know when it comes in the mail.
 9 years ago '04        #54
Drug Free|M 11 heat pts11
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man wtf

i just called the ashuron sh*t and they said they had no info about my order and that i should call sprint

and now sprint has me on hold for 20 minutes

why the fu*k my sh*t didnt say touch pro arggggggg
 01-25-2009, 12:31 PM         #55
DiplomatBoy 
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 PDA said:
man wtf

i just called the ashuron sh*t and they said they had no info about my order and that i should call sprint

and now sprint has me on hold for 20 minutes

why the fu*k my sh*t didnt say touch pro arggggggg
Yea thats why I ordered 3 lol the first time I ordered it rushing cause I wanted the phone asap, but that order didn't went through so thursday afternoon I checked the website and it said replacement phone Touch Pro so I ordered it again then I waited a couple of hours then called sprint to see if they had info on my order. She told me she couldn't find any info on it so she order me another one then she told me they are no more moguls and they would be sending me a touch pro. So friday after I got the tracking number from the order I did off the nextel link I asked if they could cancel one and she said its already being sent to me I should get one monday and tuesday whichever one I get first Keep it then sent the other one back so I don't get charged. This morning I got a email from sprint

anothPhone Replacement Order Number: ESXXXXX
Wireless Phone Number: x*x-xxx-xxxx

Defective Phone Information:
Model Name: UTSTAR PPC6800 QWERTY CAM
Serial Number: x*xXXXXXXXX

Replacement Phone Information:
Model Name: UTSTARCOM PPC 6850 WINDOWS MOBILE 6.1
Serial Number: x*xxxxxxxxxxxxxxxxx

after looking at ppc geeks.com alot of people said the ppc 6850 is the touch pro so all looks good tomorrow.

sorry this Blockburner28 btw guys. I was in the process of fixing my cousin laptop and didn't realized his brother was signed in. I'm not signing in this virus prone pc lol


Last edited by DiplomatBoy; 01-25-2009 at 12:33 PM..
 9 years ago '04        #56
Drug Free|M 11 heat pts11
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$49,203 | Props total: 1360 1360
ok. i just got off the phone with sprint. they told me to file a claim with asurion also because they dont even think my order was processing but if their phone comes to decline it and have it sent back and the order will be canceled. so i called asurion and filed a claim and paid 50$ and they said ill be getting a brand new touch pro because the moguls are discontinued and that it should be here in a day or two.
 01-25-2009, 12:55 PM         #57
DiplomatBoy 
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 PDA said:
ok. i just got off the phone with sprint. they told me to file a claim with asurion also because they dont even think my order was processing but if their phone comes to decline it and have it sent back and the order will be canceled. so i called asurion and filed a claim and paid 50$ and they said ill be getting a brand new touch pro because the moguls are discontinued and that it should be here in a day or two.
Okay good stuff man congrats :D and enjoy your phone tuesday
 9 years ago '04        #58
Drug Free|M 11 heat pts11
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$49,203 | Props total: 1360 1360
yessur

lets just hope someone in my crib dont stupidly take the wrong package and decline the right one while im at work or in school lol
 01-25-2009, 01:21 PM         #59
DiplomatBoy 
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yea just make sure the package is 3.40 lbs and you should be okay. So tell them to look out for that.

-Blockburner28
 9 years ago '04        #60
Don Savant|S 3 heat pts
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$21,517 | Props total: 17 17
i-ight..just did it online how long does it take to get the confirmation e-mail?

Phone Replacement Order Summary
Customer Name **** ******
Wireless Number (864)***-****
Defective Model UTSTAR PPC6800 QWERTY CAM
MSN/ESN ***********
Main Issue Buttons Do Not Work
Additional Issues Backlight on keyboard only comes on occasionqlly, buttong on keyboard sometimes don't work or sometimes produces too many letters, phone freezes up, phone lags, sometimes background changes colors on its own, sometimes it won't power down, and when it does that, it won't power back up without using the hard reset button.


Replacement Model UTStarcom Touch Pro Handset Kit


Replacement Charge $0.00 plus applicable taxes
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