HEADS UP: If you have a MOGUL

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Props Slaps
 9 years ago '08        #21
bigshock 4 heat pts
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$1,143 | Props total: 0 0
Well I just lucked up. Had to end up calling Ashuron for my phone and they gave me the touch pro. I think it's a new and not a refurb.
 9 years ago '05        #22
killacali86 
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$2,154 | Props total: 19 19
they givin me the touch pro. express mail 1-2 days. im hyped. the first time it said i was getting the mogul, so i canceled it. then the next day i tried again and it said touch pro. so maybe just try every day or somethin
 9 years ago '05        #23
killacali86 
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$2,154 | Props total: 19 19
yea they brand new too
 9 years ago '07        #24
blackjewelz  OP
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$5,446 | Props total: 3247 3247
thas wassup yall..glad it actually worked for someone besides me.i jus got my touch diamond today and its dope.

its brand new too,by the way.
 9 years ago '04        #25
Nu Tymez 8 heat pts
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$4,176 | Props total: 2 2
You guys can just go to this link..

File an insurance claim for the Mogul, they will replace it with a Touch Pro because the Moguls are out of stock... Its works, I am waiting for my Touch Pro in the mail right now. Lots of others have already received theirs...
 9 years ago '04        #26
Nu Tymez 8 heat pts
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$4,176 | Props total: 2 2
Can't believe no one has gotten up on this... I just got my Touch Pro in exchange for my Mogul yesterday.. Came brand new in the box with an extra battery...
 9 years ago '04        #27
S|S 
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$11,588 | Props total: 2 2
Since Sprint will be getting back all these Mogul's through this bait and switch tactic, don't expect this trick to work much longer. These Mogul's everyone is returning will be fixed up and sent back out to people who actually have broken Mogul's.
 9 years ago '06        #28
quintan 
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$1,558 | Props total: 3 3
If they try to give u the diamond r 800 just tell em u gone call back keep callin to u get a rep that gives u a pro i call 3 times n got a brep that offerd me a pro paid 15 extra for next day shippin
 9 years ago '04        #29
Drug Free|M 11 heat pts11
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$49,204 | Props total: 1362 1362
if i do the website claim

do they send u the new phone before u send in yours?

and is program load lagging and keyboard keys being hard to press count as a defect?
 9 years ago '06        #30
Blockburner28 65 heat pts65
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$14,345 | Props total: 1424 1424
Replacement Phone Information:
Model Name:zzzzzzzzzzzzzzREC UTStarcom PPC-6800 Handset Single


I used that link and that's the phone they said I will get. I called sprint and talked to them and they said I will get a touch pro. So I think I will just pay that 50 dollar fee and call it a day.
 9 years ago '04        #31
Drug Free|M 11 heat pts11
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$49,204 | Props total: 1362 1362
what was your excuses for sending it in tho
 01-22-2009, 10:13 AM         #32
Don Peru 
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$n/a | Props total:  
Does anyone know if this will work for the HTC touch......could i get the touch diamond?
 9 years ago '06        #33
Blockburner28 65 heat pts65
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$14,345 | Props total: 1424 1424
 Nu Tymez said:
You guys can just go to this link..

File an insurance claim for the Mogul, they will replace it with a Touch Pro because the Moguls are out of stock... Its works, I am waiting for my Touch Pro in the mail right now. Lots of others have already received theirs...
I forgot to add your quote to my post above
 9 years ago '04        #34
Drug Free|M 11 heat pts11
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$49,204 | Props total: 1362 1362
 Blockburner28 said:
Replacement Phone Information:
Model Name:zzzzzzzzzzzzzzREC UTStarcom PPC-6800 Handset Single


I used that link and that's the phone they said I will get. I called sprint and talked to them and they said I will get a touch pro. So I think I will just pay that 50 dollar fee and call it a day.
i just did that and got the same thing

but i called sprint and the guy on the phone said they keep a stock of replacement phones for insurance so im gonna be getting a mogul again probablly

so im either screwed or he doesnt know they are out of stock.

i called customer support tho, not the insurance department

i said my phone turns on and off when it feels like, some of the keys are hard to push and my programs lag heavy.
 9 years ago '06        #35
Blockburner28 65 heat pts65
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$14,345 | Props total: 1424 1424
 PDA said:
what was your excuses for sending it in tho
I put phone wouldn't charge. I put in a lot of different things and they all had the same thing as a replacement phone. So if another mogul does come in i'll just call sprint cause I have a open ticket on the touch pro replacement until march 22. I also called retention and they said they do have moguls in stock for the warranty replacements buy not the insurance replacements.
 9 years ago '04        #36
Drug Free|M 11 heat pts11
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$49,204 | Props total: 1362 1362
i wonder what ill get..

fu*k it, its just a phone and i didnt pay nothing..and my phone does lag like sh*t and the keys are annoying so anything is an upgrade i guess.

it says they can charge u 75-125$ if they dont see any defect but can they really prove my phone doesnt turn on and off at its own will?
 9 years ago '06        #37
Blockburner28 65 heat pts65
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$14,345 | Props total: 1424 1424
I emailed ecare and they just emailed me back that I needed to verify some info so I just replied to it. I'll let you know when they email me back.
 9 years ago '06        #38
Blockburner28 65 heat pts65
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$14,345 | Props total: 1424 1424
This is the email I got back from ecare.

Thank you for your reply.

As per the notes on the account, handset of different model has been
sent to you. I am sorry that we are not able to track the handset model
from here.

You can email at "AEescalations@sprint.com" for questions about the
order number(,,,,,,,,).

Thank you again for writing to us.

Sincerely,
Katy S.
Customer Service Specialist
Sprint



I emailed the other people also an when I called sprint trying to get my tracking info on the phone. She said she couldn't find the info on the shipping so I ask if I should order it again and she said yes I got them to put a note on my account that if I order again I won't get charged
 9 years ago '06        #39
bookerx3 8 heat pts
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$903 | Props total: 6 6
Well I tried this when I heard about it a week ago and recieved a Mogul. But my boy went to the sprint store and the gave him the Touch Pro because they were out of stock. So apparantly it does work, you just may have to get be a lil lucky.
 9 years ago '06        #40
KC2NC 2 heat pts
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$1,802 | Props total: 78 78
Sent in a request, says its sending me touch pro. Hope it works
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