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 1 month ago '09        #21
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I have had one experience at the apple genius bar and it was great.. keyboard to my 2017 mbp started to get sticky keys and I took it in on a Friday night at 7pm (I had an appointment). They took my MacBook from me and replaced the whole keyboard for free and I picked it up the next day at 11am (they estimated it to be done on Sunday) so it was less than 24 hours later I had a brand new keyboard in my mbp for free of charge no bullsh*t hoops to jump thru.

P.s. they told me it would cost me $450 to fix the keyboard if it wasn't under warranty

But the genius bar does fu*k people over no doubt. But if your sh*t is under warranty I really don't see why it can't be a smooth experience like mine